Senior Service Designer

Job Description

We're looking for a strategic, systems-minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs. 
 
Service Designers at V1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions. 
 
You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services. 

Typical projects

You will work on a range of high-profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system. Examples of the projects you could be working on include developing new services to: 

• Enable people in prison to receive better and more tailored education and training. 

• Help local authorities carry out skills assessments on social workers. 

• Share sensitive information about children between multiple agencies. 

• Support teachers with their professional development. 

• Support vulnerable families. 

• Reducing administrative burden of schools and teachers 

• Supporting teachers enhance their skills and career development to ensure children get excellent teaching standards  

• Ensuring the Teaching Regulation Agency handles teacher data safely and accurately 

Qualifications

We’re particularly interested in people who: 

• Can simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and users 

• Are comfortable working in ambiguity and helping teams find direction 

• Can plan and lead workshops and navigate, manage and influence diverse stakeholders 

• Understand and design for accessibility and inclusion across channels and touchpoints 

• Can define the service vision and unite a team around it 

• Feel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it 

• Have excellent communication skills, able to adapt information to different audiences and mediums 

• Can build a strong evidence base to support design decisions—and clearly explain or defend those decisions when challenged 

• Can interpret performance data to make design decisions and inform success metrics to effectively valuate success and impact 

• Think beyond the immediate problem to design services that are sustainable, strategic and future-proof 

• Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferences 

• Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escalate issues constructively 

• Work with clients, not just for them—co-creating solutions as one team, and building trusted, respectful partnerships 

• Have experience working in agile, multidisciplinary teams 

• Are confident with tools like Miro and Lucid with basic level of Figma 

• Understand and can effectively use design-thinking, systems thinking and co-design techniques to help guide teams and make decisions 

• Have experience working to the GOV.UK Service Standard or within the public sector is desirable but not essential 

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Ashley Smith - Talent Acquisition Capability Partner

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