Senior/Staff Product Designer at Charlie Health

The role

As a Staff Product Designer on the Client Experience team, you will design a connected system of tools for therapists, group facilitators, and operational teams. You will operate as a strategist and experience architect to deliver a cohesive and scalable experience across various personas and products.

What you'll do

• Own the end-to-end experience across the full Provider domain and clinical operations
• Advocate for a Client Experience vision and drive alignment across leadership teams
• Lead discovery and problem definition through to the launch of production-quality experiences
• Build and harden designs using an AI-native pipeline for prototyping and component management
• Conduct research to uncover workflow needs in a clinically regulated and operations-heavy environment
• Mentor designers and create reusable patterns to raise team velocity and craft quality

What you'll bring

• Seven or more years of Product Design experience for complex software products
• Proven track record of owning large and ambiguous multi-persona problem spaces
• Fluency with AI tools across research and production-level prototyping workflows
• Demonstrated systems thinking skills for designing the structure of complex experiences
• Ability to work four days per week in the New York City office

Your impact

This role will transform behavioral healthcare delivery by creating a unified system that removes operational barriers for clinicians. By establishing high standards for craft and judgment, you will enable the organization to scale its life-saving virtual care to more communities while maintaining a high bar for clinical efficacy and user experience.