About the Team

DoorDash is a growth engine for the local economy, and the Merchant Onboarding & Activation team is responsible for the first step in every merchant’s journey to be a part of that growth. This team is dedicated to empowering merchants with a seamless path to sign, activate, and be successful from day one. Every merchant (from restaurants to grocery stores to flower shops) must be able to sign up for DoorDash easily, whether through self-serve flows, Sales-assisted flows, or via integrations with POS providers. Once on DoorDash, this team ensures that merchants are set up to be successful through education and best practices. We believe that if we fulfill our mission, merchants will understand the value of DoorDash, onboard instantly, and be well on their way to taking orders and growing their business.

About the Role

As the Senior Product Designer for Merchant Onboarding & Activation, you’ll define the user experience for merchants to discover DoorDash, onboard, and set themselves up for success. You’ll be responsible for influencing the strategic direction of the team, and will be involved in the entire product development process from research to creating visions to iterating on experiences for launch. Your success requires being able to navigate low- and high-altitude work simultaneously, balancing short-term tactical experiments with long-term strategic bets. You’ll need to be passionate about helping merchants succeed, as you’ll be expected to drive design strategy with sometimes ambiguous starting points, using data, running experiments, and building business cases to influence the roadmap of the team.

You will report to the Director of Design, Merchant Success & Experience. This role is hybrid, with some time in-office and some time remote from one of our design hubs.

You're excited about this opportunity because you will…

• Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, creating visions, and establishing frameworks.
• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
• Push the creative boundaries of our merchant experiences with your design explorations through wireframes, prototypes, and high-fidelity visual design.
• Help merchants grow their businesses and improve the lives of millions of DoorDash customers every day.
• Design and ship high-quality product experiences.

We're excited about you because… 

• You have 6+ years of work experience
• You distill complexity into intuitive experiences, considering every facet of the user journey.
• You're strategic. Using research, you balance user and business needs to achieve strong solutions, and envision the future you wish to create.
• You're a craftsperson. You care about elevating the experience, and sweat the details, pushing the boundaries of quality.
• You communicate complex topics in a concise way to stakeholders at all levels of the organization.
• You love to leverage quantitative data to form hypotheses that guide your design decisions.
• Bonus: You have service design experience, or have worked with Sales teams to collaboratively build products.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.