WHO WE ARE
Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.
Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.
With 230+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.
WHO WE'RE LOOKING FOR 🌟
Are you passionate about designing AI experiences that reach millions of people worldwide? Do you thrive in fast-growing environments where your work shapes the future of conversational AI and agentic experiences?
We're seeking a Senior Product Designer with a strong focus on AI to help shape and evolve Manychat's AI products. You will report to our Product Design Manager and work in a cross-functional team to create intuitive, intelligent experiences that empower users to build and manage sophisticated AI-powered automations.
WHAT YOU'LL DO 🚀
- You'll contribute and be involved throughout the entire AI product development cycle, from research to production.
- You'll be an advocate and a key touchpoint for the Product Design team in AI design expertise, reviews and documentation.
- You'll create clear artefacts to help the entire product group understand the rationale and the state of design decisions.
WHAT SUCCESS LOOKS LIKE 🎯
AI Design Excellence
- Demonstrate deep understanding of AI interfaces and conversational design patterns, with ability to create solid and cross-platform experiences for complex scenarios and workflows.
- Apply knowledge of generative AI and machine learning to design scalable and adaptive solutions that empower users to build and manage AI-powered automations.
- Stay current with emerging AI/UX trends and evaluate how they can be incorporated into Manychat's product ecosystem.
Cross-Functional Collaboration
- Foster collaborative relationships with designers, PMs, developers, and cross-functional teams to advocate for best practices and human centered design.
- Take a proactive approach to identifying value opportunities and blockers for the team, ensuring smooth collaboration across multiple functions.
- Successfully design intuitive experiences that enable creators to seamlessly integrate with AI agents, showing deep understanding of both user needs and contextual requirements.
Ownership & Accountability
- Take full accountability for end-to-end design within assigned AI problem areas, consistently improving experiences by identifying and resolving friction points.
- Maintain strong adherence to design systems and established patterns whilst pushing innovation forward in AI experience design.
- Leverage deep research, data and customer knowledge to inform all design decisions, ensuring solutions meet real user needs and business objectives.
Influence and Business Acumen
- Demonstrate ability to influence stakeholders and align diverse perspectives through outstanding communication and advocacy for design decisions.
- Balance user needs with business objectives, understanding key metrics and how design delivers business value.
- Create compelling narratives and documentation that help the entire product group understand design rationale and progress.
WHAT YOU'LL BRING 💥
- Bachelor's or Master's degree in design with 5+ years of experience as a Senior Product Designer at a technology-driven organisation, with a proven track record of designing AI products and conversational interfaces.
- A compelling portfolio demonstrating design expertise in product design, including conversational experiences for complex AI workflows whilst balancing user needs with business objectives.
- Deep understanding of AI interface design principles, conversational design patterns, prompt engineering, and human-AI interaction frameworks that can scale across diverse use cases and user contexts.
- Outstanding communication and stakeholder management skills with demonstrated ability to influence cross-functional teams, advocate for design decisions in AI product development, and align diverse perspectives across product, engineering, and data teams.
- Advanced proficiency in Figma and experience prototyping AI interactions, including designing for generative AI responses, conversation flows, agent behaviours, and dynamic user interfaces.
Nice to have
- Experience with AI prototyping, prompt engineering and vibe coding to rapidly generate and iterate design concepts.
- Knowledge of front-end development fundamentals and limitations to create feasible design solutions.
- Relevant experience with mobile design for conversational and automated experiences.
WHAT WE OFFER
Here’s how we care about your growth, well-being, and comfort:
- Remote onboarding and probation period for candidates outside of Barcelona.
- Relocation support for you and your family.
- Professional development budget for relevant conference tickets, training programs, or courses.
- Flexible benefits plan to customize your own perks.
- Comprehensive health insurance for you, your partner, and your kids.
- Free meals and snacks in the office.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
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