Job Description
The Senior Manager, Learning Experience Design is a strategic leader within Visa University’s Learning Experience Design community. This role leads a team of Learning Experience Designers and owns the design, execution, and measurement of Visa’s most complex, high-impact, and global learning initiatives for Client Services. The Senior Manager partners directly with senior leaders and cross-functional teams, drives innovation, and shapes the future of learning experience design at Visa. In addition to leading flagship programs, this role is responsible for developing team capability, fostering a high-performance culture, and advancing the organization’s learning strategy.
Responsibilities:
- Lead, coach, and develop a team of Learning Experience Designers, fostering a culture of innovation, continuous improvement, and excellence.
- Oversee resource allocation, workload balancing, and team operations to deliver on multiple complex and high-impact programs.
- Own and lead the end-to-end design, development, deployment, and formal measurement of Visa’s most complex and global learning programs for Client Services, ensuring alignment with business objectives and Visa’s Global Talent vision.
- Serve as a thought leader and subject matter expert in learning experience design, providing strategic guidance, research, and benchmarking to inform best-in-class practices and future direction.
- Partner directly with senior leaders and SMEs to define learning needs, shape program vision, and ensure executive alignment and sponsorship.
- Lead innovation and change initiatives across the broader Talent and Client Services organizations, championing the adoption of new learning technologies and approaches.
- Develop and implement comprehensive measurement strategies, reporting program impact and insights to executive and enterprise stakeholders.
- Mentor and provide technical guidance to other Learning Experience Designers within and beyond the immediate team.
- Design and facilitate advanced workshops, including sessions with senior stakeholders, to drive strategic learning outcomes.
- Oversee vendor relationships and manage cross-functional project teams as needed for program execution.
- Curate and integrate external content and resources as part of blended, scalable global learning solutions.
- Stay at the forefront of learning science, adult learning theory, cognitive science, and emerging trends to ensure all programs are grounded in research-based principles.
- Represent Learning Experience Design in executive-level and cross-functional forums, advocating for the function’s value and priorities.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Master’s degree in Learning & Development, Instructional Design, Education, Organizational Psychology, or related field.
- 10+ years of progressive experience in learning experience design, including significant experience with complex, global, or enterprise-level learning programs.
- 3+ years of people leadership experience, including managing, developing, and inspiring high-performing teams.
- Demonstrated expertise in adult learning theory, learning science, and instructional design best practices, with the ability to translate research into practical, innovative learning solutions.
- Advanced expertise in new and emerging learning technologies, including AI, adaptive learning, and analytics platforms.
- Proven ability to lead innovation and change initiatives within large, matrixed organizations.
- Significant experience collaborating with and influencing senior leaders and executive stakeholders.
- Strong track record in designing, implementing, and reporting on comprehensive measurement strategies for learning impact.
- Mastery of human-centered design and instructional design methodologies (e.g., ADDIE, Agile, Design Thinking).
- Experience designing and facilitating workshops for diverse and senior-level audiences.
- Experience managing vendors and leading cross-functional teams.
- Deep proficiency with Learning Management Systems (LMS) and related learning technologies.
- Demonstrated ability to curate content and integrate external resources into global learning programs.
- Strong communication, interpersonal, and consultative skills.
- Industry certifications (e.g., CPTD, PMP, ATD, etc.).
- Familiarity with enterprise-level project management and collaboration tools (e.g., Asana, Jira).
- Experience working in the payments or financial services industry.
- Recognition or awards in the learning and development field.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 134,800.00 to 216,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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