Senior UX Expert - Service Design (Logistics/Finance/HR, etc.)_GS at Bosch Group

The role

This role seeks an experienced UX Expert to enhance user experiences within Global Business Service areas like logistics, finance, and HR. The expert will craft intuitive and impactful solutions, collaborating with stakeholders to drive user satisfaction and business success.

What you'll do

• Conduct comprehensive user research to understand needs and pain points in logistics, finance, or HR environments.
• Develop wireframes, user flows, prototypes, and high-fidelity UI designs for service applications.
• Lead Innovation and Design Thinking workshops with customers and cross-functional teams.
• Plan and execute usability testing and iterate on designs based on feedback.
• Identify organizational needs to create end-to-end solutions and new services for improved customer experience.
• Support digital framework deployment and foster a community of change agents.

What you'll bring

• 3-5 years of professional experience in UX projects and user-centered design methods.
• Bachelor's or Master's Degree in Psychology, Interaction Design, Information Design, or similar.
• Excellent communication, interpersonal, analytical, and problem-solving skills.
• Experience with ServiceNow or similar Enterprise Service Management UX projects is ideal.
• Very good English skills (written and spoken); good German skills are an advantage.

Your impact

The UX Expert is expected to significantly improve the user experience of service applications within Global Business Services, leading to increased user satisfaction, greater efficiency, and support for the digital business strategy.