Senior Manager, User Research

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is looking for a Senior Manager of User Research to lead and scale research across one or more Strategic Product and Technology Organizations (STOs). You are accountable for ensuring research drives product decisions, reduces risk, and improves delivery clarity. This role specifically owns the development of the long-term User Strategy, acting as a primary input for Product Vision and roadmapping. This is not a study management role. You are responsible for ensuring research produces a clear, actionable, and insights-driven strategy that changes product direction. You will partner closely with Product, Design, and Engineering leadership to define what we need to learn, when we need to learn it, and how it impacts decisions.

Responsibilities

• Lead and develop a team of senior researchers 
• Set clear expectations for insight quality, speed, and impact
• Hold researchers accountable for outcomes, not just studies
• Provide direct feedback and address performance issues quickly
• Ensure research outputs directly influence product decisions and roadmaps
• Drive clarity in problem definition before design and development begin
• Reduce ambiguity and rework through early insight generation and team consumption
• Track and improve insight impact (what changed because of research)
• Ensure strategic research orchestration across your team, aligning timing and quality to critical product milestones.
• Ensure research is conducted at the right time in the product lifecycle
• Balance depth and speed based on business needs
• Eliminate redundant or low-impact research work
• Drive adoption of tools and workflows that increase research speed and scale
• Ensure outputs are structured, clear, and usable across teams
• Leverage AI to accelerate synthesis, analysis, and insight generation
• Shift the team from reporting findings to delivering actionable recommendations
•  Partner with Product and Design to define key questions and hypotheses
• Ensure research is shaping direction, not validating late-stage work
• Drive alignment on what decisions need to be informed by research
• Act as an escalation point for unclear or misaligned problem framing
• Define and enforce standards for research rigor and clarity
• Ensure insights are clearly documented, accessible, and reusable
• Maintain a high bar for connecting insights to product and business outcomes
• Raise the overall effectiveness of research across the organization

Qualifications 

• 10+ years of experience in user research, including 2+ years managing researchers
• Proven track record of driving product decisions through research
• Experience working closely with Product, Design, and Engineering teams
• Exceptional ability to translate research insights into clear, measurable product and business imperatives.
• Experience operating in fast-paced, product-driven environments
• Excellent communication and storytelling skills
• Proven ability to influence cross-functional decisions
• Proven examples where research changed product direction or priorities
• Experience in defining what needs to be learned before design or development
• Demonstrated use of AI to accelerate synthesis, analysis, or insight generation

The estimated base salary range for new hires into this role is $180,000-$200,000.00 annually + commission depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.