Role Overview

Instacart is seeking a Senior Manager, User Research to lead research initiatives for their Retailer Storefront, Ads, and Connected Stores businesses. This role will be instrumental in shaping Instacart's long-term vision for transforming the in-store experience and driving growth for advertisers.

Key Responsibilities

• Lead and mentor a team of senior UX researchers, fostering growth and a culture of excellence.
• Shape and drive research strategy, balancing generative and evaluative work to uncover opportunities and influence product direction.
• Elevate research quality and impact by establishing best practices and embedding insights into decision-making.
• Partner cross-functionally with product, design, engineering, and other leaders to ensure research informs strategy and execution.
• Manage resources and vendors effectively, including budgets and external partners.
• Champion new methods, tools, and technologies, including AI-driven approaches, to expand research capabilities.

Requirements Snapshot

• 8+ years of research experience, with 5+ years managing and scaling research teams.
• Proven ability to build, retain, and inspire high-performing teams.
• Strong track record of influencing senior leaders through clear communication and recommendations.
• Deep expertise across a wide range of qualitative and quantitative research methods.
• Experience leading research in B2B and B2B2C domains is highly desirable.

Expected Impact

This role is expected to significantly influence Instacart's strategic direction by providing critical user insights that drive innovation in the retail and advertising spaces. The Senior Manager will ensure that product development and business strategies are deeply rooted in user needs and behaviors, ultimately leading to enhanced customer experiences and business growth.

Why Apply

• Opportunity to lead and shape research strategy for high-impact business lines at a rapidly growing company.
• Play a key role in transforming the grocery industry and defining the future of in-store experiences.
• Join a collaborative and supportive research team dedicated to driving impactful insights.