Senior Manager, User Experience Research at Everlaw

The role

As Senior Manager of User Experience Research, you will lead Everlaw’s research function as a strategic player-coach to shape the future of an AI-powered litigation platform. You will manage a high-performing team while personally leading strategic studies to influence product strategy and build a durable understanding of customers.

What you'll do

• Set the user research strategy and quarterly roadmap aligned with business priorities
• Synthesize complex findings into compelling narratives to influence executive decisions
• Lead strategic research projects focused on user trust and interaction with AI workflows
• Manage and develop a small team of researchers while ensuring high quality and accountability
• Partner with cross-functional leaders in Product Engineering and Data Science
• Scale the research function through self-service frameworks and AI-enabled tools

What you'll bring

• At least 8 years of user research experience in complex B2B SaaS or enterprise products
• Proven experience managing or leading research team members and mentoring others
• Deep expertise in mixed-methods research combining qualitative and quantitative data
• Exceptional storytelling skills to translate complex data into actionable product insights
• Authorization to work in the United States without current or future sponsorship

Your impact

You will elevate the research craft at Everlaw by grounding product strategy in deep customer evidence particularly as the company navigates the generative AI era. Your work will ensure that legal professionals have intuitive and trustworthy tools ultimately driving the development of systems that help illuminate the truth in high-stakes litigation.