As Senior Director, Design & Research, you will lead Catawiki’s design and research organizations, driving exceptional customer experience as a key growth lever. This role balances long-term experience vision with hands-on execution, aiming for measurable improvements in marketplace performance and customer satisfaction.
The Senior Director will drive measurable improvements in marketplace performance and customer satisfaction by reducing fulfillment friction and strengthening the emotional engagement of Catawiki's auction model. This involves building trust, improving conversion, and driving repeat engagement across various markets and devices. The role balances long-term experience vision with hands-on execution to achieve these goals.
This summary was generated from the original job posting (AI-assisted, human-reviewed).
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