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Spotify

London

Senior Conversation Designer - Experience Content Design at Spotify

ON-SITE SENIOR
Posted about 2 months ago
Spotify logo

Company snapshot

Spotify

Spotify is a digital music service that provides users with on-demand access to millions of songs, enabling them to discover, manage, and share music while ensuring fair compensation for artists.

Internet B2C Broadcasting Mobile
HQ
Stockholm, Stockholm County, Sweden
Team size
5K-10K
Founded
2006
LinkedIn Twitter Facebook AngelList

Quick Summary

Role Overview

Design the conversational experiences at the heart of Spotifys AI-driven products by creating natural and useful dialogue flows. This role sits at the intersection of writing and system design, focusing on how conversations work rather than traditional UI copy.

Key Responsibilities

  • Design end-to-end conversational experiences and dialogue flows
  • Engineer and refine prompts to drive generative AI features
  • Translate product requirements into technical conversational system designs
  • Prototype with large language models to identify constraints and failure modes
  • Build evaluation frameworks to measure conversation quality and accuracy
  • Define guardrails for safe and reliable model behavior across interactions

Requirements Snapshot

  • Technical literacy with LLMs, APIs, and structured formats like JSON
  • Experience testing and improving conversational systems through data and feedback
  • Strong editorial judgment applied to system design and logic
  • Ability to collaborate cross-functionally between technical and creative teams
  • Familiarity with accessibility, localization, and digital safety standards

Expected Impact

You will define how the next generation of Spotify products interact with users, making AI feel natural and unmistakably Spotify. By building robust system designs and evaluation frameworks, you will ensure high-quality, reliable, and human-centered conversational experiences.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

Come shape the conversational experiences at the heart of Spotify's AI-driven products. You'll design how people talk with Spotify — the flows, the voice, the moment-to-moment interactions that make AI feel natural, useful, and unmistakably Spotify.

This role sits at the intersection of writing and system design. You'll bring sharp editorial instincts and real writing chops, but you'll spend your time designing how conversations work — not producing UI copy. Whether you come from editorial, linguistics, interaction design, or an engineering background with a strong feel for language, you'll have room to experiment, prototype, and define how the next generation of Spotify products talk back.

What you'll do

  • Design end-to-end conversational experiences — dialogue flows, turn-taking, state and context handling, error and recovery paths, and multi-turn interactions across Spotify's AI products.

  • Engineer and refine the prompts that drive generative and conversational features, shaping model behavior to produce accurate, reliable, and useful outputs.

  • Translate product requirements into conversational system design — identifying the capabilities (tools, data, actions, UI affordances) a system needs to fulfil user intent, and defining how the model interprets that intent, retains context, and decides what to do.

  • Prototype with large language models to probe model behaviors, constraints, and failure modes, and turn what you learn into more capable experiences.

  • Build evaluation frameworks to measure and improve conversation quality, accuracy, task completion, and user impact.

  • Partner with product managers, engineers, researchers, designers, and the content design team to bring AI systems into cohesive, human-centered products.

  • Define guardrails for safe, reliable model behavior across AI-driven interactions.

  • Help raise the bar for conversation design craft on the team, guiding peers and contributing to shared patterns, evaluation methods, and documentation.

Who you are

  • Technically capable — comfortable working directly with LLMs and code, writing and running evaluations, using structured formats (JSON, YAML, Python), and diagnosing whether a failure is a prompt problem, a system design problem, or a missing capability.

  • Practiced at testing and improving conversational systems or prompts through data, feedback, and experimentation.

  • Energized by ambiguity, creativity, and the challenge of defining new interaction paradigms in a fast-moving AI landscape.

  • A strong writer and editor with excellent editorial judgment, and a distinct feel for voice and character design — how a system's personality is expressed through prompting and behavior, not just word choice.

  • A strong cross-functional collaborator who balances technical possibility with creative vision.

  • Familiar with accessibility, localization, regulatory compliance, and safety in digital experiences.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
 
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