Senior Content Designer at ServiceNow

The role

Content design is a core part of product design at ServiceNow, focusing on mental models and information structure for complex enterprise workflows. You will collaborate with designers, researchers, and engineers to create intuitive experiences that users love.

What you'll do

• Ground content in user research and feedback to improve experience quality
• Design clear informational structures and hierarchies for complex enterprise products
• Develop and extend company content standards with terminology and patterns
• Collaborate with cross-functional teams from concept to feature release
• Translate technical concepts into intuitive content that guides users
• Shape conversational and AI-driven experiences to ensure transparency and trust

What you'll bring

• Five to ten years of experience in content design or UX writing
• Portfolio demonstrating problem-solving approaches for complex software products
• Experience working with B2B or technical products like developer tools
• Proven ability to work across functions throughout the product development lifecycle
• Experience using or thinking critically about integrating AI into work processes

Your impact

You will shape the mental models and usability of complex enterprise workflows, making them accessible and easy to use. By creating content systems for AI-driven features, you will ensure these experiences are transparent and trustworthy for users. Your work will directly contribute to building foundations that scale across the organization.