Job Description
Grade: EB8
About the Role
We're looking for a Senior Content Designer to help shape how content works across Experian's product experiences.
As the sole Content Designer in our Product Design team, you will balance hands-on content design with building the standards, systems and ways of working that help our wider team create better content.
Sitting within the Product Design team, you will work on our most strategically important customer journeys while helping establish a scalable content design practice across the organisation.
What you will do
Content Design
Lead content design on priority product plans and customer journeys
Write clear, accessible and user-centred content that sets the standard for quality
Shape Tone of Voice across end-to-end experiences
Use research and insight to inform content decisions
Partner with Product Designers, Product Managers, Researchers and other important partners
Practice Building
Develop content standards, guidance and reusable patterns
Maintain and evolve a content system that enables designers to create better content independently
Coach designers through workshops, content clinics and collaboration
Champion content quality and consistency across the product experience
Improve how content design works across teams
Influence and Collaboration
Work with Legal, Compliance and Marketing to create aligned customer experiences
Advocate for customer needs and content quality in product decisions
Influence teams to ensure content design is brought earlier in the product development process
Why This Role
This isn't a role where you will review every piece of copy. Instead, you'll focus your expertise where it creates the greatest impact while building the systems and capabilities that help others make better content decisions.
You will also define how content design evolves at Experian and help raise the quality of our customer experience.
Qualifications
- Proven experience in Content Design or UX Writing for consumer-facing digital products
- Exceptional writing craft and a strong portfolio
- Expertise in content design, UX writing and information architecture
- Experience creating content standards, design systems or scalable frameworks
- Comfortable balancing hands-on delivery with strategic practice-building work
- Strong stakeholder management and influencing skills
- Experience working in complex or regulated environments
- Experience using AI and agentic workflows to support your working practice
Additional Information
Our benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus plan
- Core benefits include Pension, BUPA healthcare and more
- 25 days annual leave plus bank holidays
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
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