Experian

Nottingham

Senior Content Designer

ON-SITE SENIOR

Posted 23 days ago

Quick Summary

Role Overview

As the sole Senior Content Designer in the Product Design team, you will lead content strategy for high-priority customer journeys. You will balance hands-on design work with the creation of scalable standards and systems to improve content quality across the organization.

Key Responsibilities

Lead content design for strategic product plans and end-to-end customer journeys
Write accessible and user-centered content that establishes high quality standards
Develop and maintain a content system with reusable patterns and guidance
Coach designers through workshops and clinics to enable independent content creation
Collaborate with legal and compliance teams to ensure aligned customer experiences
Advocate for content quality and user needs early in the development process

Requirements Snapshot

Proven experience in content design or UX writing for consumer digital products
Expertise in information architecture and creating scalable content standards
Ability to balance hands-on delivery with strategic practice-building work
Experience working within complex or highly regulated environments
Proficiency in using AI and agentic workflows to support design practices

Expected Impact

You will define the evolution of content design at Experian by building the systems and capabilities that empower the wider team to make better content decisions. Your work will directly raise the quality of the customer experience across strategically important journeys while establishing a sustainable and scalable content practice.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed).
For full details, see the description below.

Job Description

Grade: EB8

About the Role

We're looking for a Senior Content Designer to help shape how content works across Experian's product experiences.

As the sole Content Designer in our Product Design team, you will balance hands-on content design with building the standards, systems and ways of working that help our wider team create better content.

Sitting within the Product Design team, you will work on our most strategically important customer journeys while helping establish a scalable content design practice across the organisation.

What you will do

Content Design

Lead content design on priority product plans and customer journeys
Write clear, accessible and user-centred content that sets the standard for quality
Shape Tone of Voice across end-to-end experiences
Use research and insight to inform content decisions
Partner with Product Designers, Product Managers, Researchers and other important partners

Practice Building

Develop content standards, guidance and reusable patterns
Maintain and evolve a content system that enables designers to create better content independently
Coach designers through workshops, content clinics and collaboration
Champion content quality and consistency across the product experience
Improve how content design works across teams

Influence and Collaboration

Work with Legal, Compliance and Marketing to create aligned customer experiences
Advocate for customer needs and content quality in product decisions
Influence teams to ensure content design is brought earlier in the product development process

Why This Role

This isn't a role where you will review every piece of copy. Instead, you'll focus your expertise where it creates the greatest impact while building the systems and capabilities that help others make better content decisions.

You will also define how content design evolves at Experian and help raise the quality of our customer experience.

Qualifications

Proven experience in Content Design or UX Writing for consumer-facing digital products
Exceptional writing craft and a strong portfolio
Expertise in content design, UX writing and information architecture
Experience creating content standards, design systems or scalable frameworks
Comfortable balancing hands-on delivery with strategic practice-building work
Strong stakeholder management and influencing skills
Experience working in complex or regulated environments
Experience using AI and agentic workflows to support your working practice

Additional Information

Our benefits package includes:

Hybrid working - 40% office based
Great compensation package and discretionary bonus plan
Core benefits include Pension, BUPA healthcare and more
25 days annual leave plus bank holidays

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

#LI-Hybrid

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

View Original Job Post

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