Role Overview

Instacart is seeking a Program Manager, Creative Operations to join their Marketing & Creative team. This role is responsible for the operational backbone of the Creative Studio, ensuring smooth, efficient, and scalable creative production. The Program Manager will optimize workflows, manage resources, and enable the creative team to focus on producing high-quality work.

Key Responsibilities

• Lead program management for complex creative campaigns, coordinating across design, video, copy, and photography.
• Provide hands-on program management for large, cross-functional projects where creative deliverables are critical.
• Manage programs involving creative-specific vendor coordination and complex resource allocation.
• Optimize creative team efficiency through strategic capacity planning and resource allocation.
• Support financial tracking, expense management, and cost projection for creative projects.
• Drive alignment, visibility, and accountability across the creative project lifecycle.

Requirements Snapshot

• 7+ years of experience in Creative Operations, Project Management, Production Management, or Studio Operations.
• Proven track record managing complex creative workflows across digital and physical channels.
• Deep hands-on experience with project management platforms (e.g., Workfront, Asana, Monday.com, Airtable).
• Demonstrated experience with creative resourcing, capacity planning, and vendor management.
• Strong understanding of creative disciplines and their intersection in campaign execution.

Expected Impact

The Program Manager will be instrumental in bringing structure, industry best practices, and operational excellence to Instacart's Creative Studio. This role will ensure the creative engine runs smoothly, allowing the team to produce exceptional work that serves as a competitive advantage for Instacart.

Why Apply

• Opportunity to be a key operational leader in a fast-paced, innovative company transforming the grocery industry.
• Work on high-impact creative projects that directly contribute to Instacart's brand and business goals.
• Join a "Flex First" team that values flexibility and offers a seat at the table for diverse perspectives.