6 month Fixed Term Lead Product Designer, Lifecycle at Change Org

The role

Change.org is seeking a Lead Brand Designer to own and elevate all lifecycle touchpoints, primarily email, to drive repeat civic action and user engagement. This role focuses on visually exceptional, brand-forward storytelling and journey-based design. You will report to the Senior Director of Design and serve as a senior individual contributor within the Product team.

What you'll do

• Design the post-petition supporter journey into clear chapters and ship re-engagement email flows.
• Extend and apply the existing modular email system, refreshing visual design across automated emails.
• Develop new brand-aligned email templates in collaboration with the Marketing team to improve key performance metrics.
• Deepen and evolve the visual identity of lifecycle emails with cohesive layouts, imagery, and reusable assets.
• Run design-led experimentation with cross-functional partners, A/B testing email elements and incorporating learnings.
• Complete an audit of current emails and implement updates to strengthen impact, trust, and relevance for supporters.

What you'll bring

• Possess 7+ years of experience designing lifecycle communications for consumer or mission-driven products.
• Provide a portfolio showcasing visually striking, brand-forward emails with strong systems thinking and original asset creation.
• Demonstrate expertise in Figma, including components, variables, Auto Layout, and extending modular systems.
• Exhibit proven ability to design chaptered user journeys that effectively increase repeat engagement.
• Master email craft and constraints, including mobile-first design, accessibility, dark mode, and image optimization.

Your impact

This role will significantly elevate all lifecycle touchpoints, especially email, to drive repeat civic action and return usage. The Lead Brand Designer will ensure visually exceptional, brand-forward storytelling, ultimately helping users stay civically engaged and contribute to daily victories for change worldwide.