Aquent

Amsterdam, North Holland

Freelance Product Designer [210805]

FULL TIME ON-SITE MID

Posted 6 days ago

Quick Summary

Role Overview

This freelance role involves designing autonomous support systems and automated workflows for a global technology platform in Amsterdam. You will create intelligent tools that enable seamless collaboration between human agents and advanced AI to resolve complex customer issues.

Key Responsibilities

Map end-to-end agent workflows and smart escalation paths
Design decision-making screens for complex support scenarios
Create high-fidelity Figma prototypes from ambiguous concepts
Collaborate with researchers and engineers to build functional components
Use user data and research insights to refine system performance
Conduct A/B testing to iterate on design solutions

Requirements Snapshot

Midweight experience in complex digital product design for web and mobile
Exceptional portfolio demonstrating deep UX thinking and high-fidelity UI
Advanced mastery of Figma and interactive prototyping techniques
Background in systems thinking for internal tools or SaaS platforms
Strong ability to articulate design rationale to cross-functional stakeholders

Expected Impact

You will directly influence how millions of global customer journeys are resolved by building the future of autonomous support. Your designs will enable complex problems to be solved in seconds, streamlining the interaction between human agents and AI systems at a massive scale.

This summary was generated from the original job posting (AI-assisted, human-reviewed).
For full details, see the description below.

Job Description

Freelance Product Designer (AI & Workflow Automation) – Amsterdam

Location: Amsterdam, NL (Hybrid – 2-3 days onsite per week)

Rate: €48.89 per hour

Engagement: Freelance Contract, Full-time hours (9 AM – 5 PM with flexible start times)

The Opportunity

When a global technology platform moves millions of people and deliveries daily, real-world friction is inevitable. Traffic happens, payments fail, and systems glitch. We are looking for an elite Freelance Product Designer to join our support experience ecosystem. In this role, you will help design the future of Autonomous Support. You will build the intelligent systems, automated workflows, and operational tools that enable human agents and advanced AI to work together seamlessly—ensuring complex problems are solved in seconds.

What’s in it for you?

Massive Scale: Your work will directly impact how millions of global customer journeys are resolved. Cutting-Edge Focus: Step directly into AI-human collaboration and autonomous system design.

What You’ll Be Doing

Mapping Complex Journeys: Design end-to-end agent workflows, decision-making screens, and smart escalation paths. Prototyping & Craft: Translate highly complex, ambiguous concepts into elegant, buildable Figma prototypes. Cross-Functional Synergy: Collaborate directly with UX Researchers, Product Managers, and Engineering teams to transition designs into functional components. Data-Driven Iteration: Use user data, research insights, and A/B testing results to continuously refine system performance.

What You’ll Bring

Midweight experience designing complex digital products for web and mobile interfaces within tech-driven environments. An exceptional portfolio showcasing deep UX thinking, user flows, and high-fidelity UI execution (applications without portfolios will not be considered). Mastery of Figma and advanced interactive prototyping techniques. Systems Thinking: Experience designing internal tools, SaaS platforms, or B2B workflows is highly preferred. Strong Communication: A track record of articulating design rationale clearly to cross-functional stakeholders.

Deadline: Tuesday, 16th June 2026

This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually.

Client Description

This global technology company is transforming how people move, connect, and earn by building innovative solutions across mobility, delivery, and freight. Operating in over 70 countries, it connects millions of professionals, individuals, and businesses every day through a seamless, app-based platform. The work environment is fast-paced, collaborative, and driven by a mission to make transportation and delivery more accessible worldwide.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

View Original Job Post