Principal Product Designer, SalesCRM at ServiceNow

The role

This Principal Designer role at ServiceNow focuses on reimagining CRM and CPQ systems as AI-native platforms. As an individual contributor with significant influence, you will lead the design strategy for the Americas and collaborate closely with engineering and product leadership.

What you'll do

• Shape design strategy for Sales CRM alongside product and engineering leadership
• Own end-to-end design for complex product areas including CPQ and pricing logic
• Design conversational interfaces and agentic experiences as primary interaction models
• Maintain a high visual bar that brings consumer quality to enterprise contexts
• Prototype fluidly across Figma and code to explore AI behaviors
• Communicate design decisions clearly to senior executives and cross-functional leaders

What you'll bring

• Typically 12 or more years of experience designing complex enterprise products
• Hands-on experience designing AI-native or conversational interfaces with LLMs
• Fluency in CPQ or CRM workflows like Salesforce or Oracle CPQ
• Proficiency in Figma and front-end prototyping using React or scripting
• Strategic mindset with the ability to influence senior leadership through craft

Your impact

You will drive the transformation of traditional sales systems into AI-native experiences that help people sell more effectively. By raising the quality bar and shaping the product strategy, you will ensure the next generation of CPQ and CRM tools are intuitive, human-centric, and outcome-driven.