Job Description
Team & Role
This role sits within the Product Design organization and focuses on our core web application suite, the central interface where users experience our most advanced AI capabilities, building a compelling product for employee experience front door. Designers here play a critical role in shaping the future of work, partnering deeply with product management and engineering leadership to define high-level strategy and translate complex machine learning technologies into intuitive, human-centric solutions.
As a Principal Product Designer, you will define the design vision for our web platform, playing a transformative role in bridging our Agentic AI technology with world-class web experience. You will operate at the top strategic altitude while maintaining a strong hand in execution—driving clarity and coherence across large-scale, cross-product initiatives in a fast-evolving technical landscape.
What you get to do in this role:
- You get to lead large, cross-product, strategic AI and web initiatives that are critical to the success of a business unit or the company as a whole to transform how people work around the world.
- You drive product experiences that exemplify deep understanding of machine learning, elegant design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
- You provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams. You will act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications.
- You raise the bar for the entire design team on how to envision, build and iterate on compelling product experiences
Qualifications
Preferred Qualifications:
- 15+ years of relevant design experience with strong first principle thinking
- An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level.
- Strategic advocate for design and for users at the cross-functional senior leadership and executive level.
- Proven experience in creating business value with a strong balance of understanding of technologies, deep knowledge of product & engineering.
- Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
- Influence skills and drive to define design strategies across multiple products and/or complex horizontal initiatives.
Basic Qualifications:
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency)
For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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