Principal Product Designer, HR & Employee Experience at ServiceNow

The role

This role focuses on designing agentic AI experiences and specialized assistants that reshape how employees interact with their employers. You will build the interaction models for AI agents that handle complex workflows across HR, IT, and Finance systems.

What you'll do

• Design next-generation employee experiences built for agentic AI workflows
• Translate complex HR and compliance moments into simple assistant-driven flows
• Prototype directly against large language models to refine interaction patterns
• Apply consumer-grade design standards to high-stakes enterprise governance requirements
• Partner with product and engineering leaders to shape the product roadmap
• Establish design standards for agentic patterns and mentor other designers

What you'll bring

• Over 15 years of design experience with a strong maker mentality
• Hands-on experience prototyping agentic assistants with frontier AI models
• Portfolio containing validation prototypes used for testing real interaction decisions
• Background in designing complex multi-stakeholder enterprise workflows or HR systems
• Degree in Design or HCI with 10 years of software product experience

Your impact

You will transform the employee experience by replacing disconnected systems with a unified AI-powered interface that handles real work. Your designs will establish the trust necessary for employees to delegate tasks to AI, ultimately driving measurable efficiency and value for large-scale organizations.