Job Description
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
Team and Role:
At ServiceNow, our Product Design team uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/
ServiceNow's IT Service Management (ITSM) portfolio is the foundation of how enterprises manage and deliver IT services at scale. From incident and problem management to service requests and change management, ITSM touches every aspect of how organizations support their employees and maintain business continuity.
As Manager of Product Design for ITSM, you'll lead design for one of ServiceNow's most mature and strategically important product areas as it evolves to meet the next wave of enterprise needs. With the rapid advancement of AI capabilities, we're reimagining how IT service delivery works by creating experiences that are faster, more intelligent, and more intuitive for both end users, IT professionals, and organizations.
What you get to do in this role:
Lead, mentor, and inspire a global team of UX designers, fostering a collaborative, innovative, and high-performance design culture.
Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs.
Ensure effective collaboration between designers, product managers, engineers, and researchers to deliver cohesive, end-to-end user-centered experiences.
Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps.
Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale.
Qualifications
Preferred Qualifications:
A portfolio of work samples representing your work and approach
Strong skills and experience in Enterprise Design, AI/ML, and Analytics
Ability to understand and distill complex problems into clean solutions
Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
Basic Qualifications:
BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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