This Lead Product Designer or Design Manager role heads the design for PhonePe's Payment Gateway and Web Platforms pod. You will lead a team of four to five designers while owning the end-to-end design strategy for critical merchant and customer payment experiences.
Key Responsibilities
Co-own product roadmaps and translate business vision into design-first strategies
Manage and mentor a pod of five designers to optimize team growth
Build deep trust with business leadership to achieve functional goals through design
Direct product architecture using continuous prototyping and usability testing insights
Define North Star metrics to ensure design outputs drive measurable business revenue
Orchestrate the planning and delivery of multiple complex projects across quarters
Requirements Snapshot
Seven to ten years of product design experience in enterprise or fintech
One to two years of experience managing and scaling direct reports
Portfolio demonstrating interaction design depth and clear visual rigor
Technical acumen to navigate constraints and design developer-friendly interfaces
Proficiency in systems thinking and managing complex design systems
Expected Impact
You will drive the design strategy for a high-leverage payment gateway that impacts millions of merchants and customers daily. By aligning design outputs with business revenue and technical scalability, you will directly influence the success of PhonePe's core financial infrastructure.
This summary was generated from the original job posting (AI-assisted, human-reviewed). For full details, see the description below.
Job Description
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Role Overview
We're looking for a strategic, highly structured Lead Product Designer / Design Manager to head the design for our Payment Gateway and Web Platforms pod. You'll own the end-to-end design strategy for this scope, bring operational clarity to complex, multi-quarter projects, and lead and grow a team of 4–5 designers.
This is a high-leverage role. The Payment Gateway is how online businesses accept payments through PhonePe — the experience you design is felt by merchants and, downstream, by every customer who pays them. The details are hard, the constraints are real, and the work directly moves the business.
Key Responsibilities (G6 Competencies & Role Expectations)
Co-own Product Roadmaps: Work closely with leadership to understand the overarching business vision and translate it into actionable, design-first GTM strategies for our Payment Gateway and Web Platforms.
Mentorship & Team Structuring: Manage, mentor, and scale a pod of 4-5 designers. Pivot effectively from individual contribution to strategic delegation—optimizing team structures, guiding career growth, and overseeing the quality of hires.
Influence & Partner: Build deep trust with business unit leadership. Operate as a "first team" with leaders by helping them achieve their functional goals through design. Proactively resolve conflicts and align stakeholders toward common objectives.
Build to Learn: Direct intuitive product architecture with a strong “build to learn” mindset. Emphasize continuous prototyping, synthesize insights from usability testing, and weave them into the core product strategy.
Drive Measurable Outcomes: Define North Star metrics for your features and utilize data to form actionable insights. Ensure that design outputs directly influence business revenue and deliver measurable results.
Holistic Architecture: Direct the team to take a holistic view of the product ecosystem, employing journey maps and service blueprints to align stakeholders and improve end-to-end service delivery.
Orchestrate Complex Delivery: Own the planning, triaging, and delivery of multiple large, complex projects spanning across quarters. Balance competing priorities and tactically unblock teams to deliver work faster.
Elevate Visual Systems: Deliver best-in-class, cohesive visual experiences by unifying design systems, motion, and UX copy. Foster tight feedback loops between graphics, creative, and product design teams.
Technical Synergy: Translate complex technical/backend capabilities into highly scalable, delightful, and user-friendly interfaces, ensuring designs exploit technical constraints to enable speed and security.
High-Quality Handoffs: Leverage your deep understanding of frontend systems and code as a medium. Deploy robust processes for smooth, repeatable engineering handoffs through high-touch communication and clear documentation.
What We’re Looking For
7–10 years of product design experience, with real ownership of complex enterprise, B2B, or fintech platforms.
1–2 years managing and scaling direct reports — you've grown designers, not just reviewed their work.
Proven craft: A portfolio that shows depth: interaction design, visual rigor, and clear reasoning behind each decision.
Technical acumen: Deep comfort navigating technical constraints to design scalable, developer-friendly interfaces. You speak engineering's language.
Systems thinking: You design for the whole product and are fluent with design systems — when to extend one and when to break from it.
Strong communication: You write clear UX copy, make a tight case for a direction, and give direct, useful feedback. You manage stakeholders without losing the user's point of view.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
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