Associate, Delivery (Creative)

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

THE ROLE:

We’re looking for an Associate, Delivery who supports the successful execution of projects by helping teams stay organized, on track, and aligned. This role contributes to delivery by maintaining clear documentation, tracking tasks, and ensuring day-to-day project details are accurate and up to date.

This role is ideal for someone who is eager to learn how great work gets delivered. You’ll work closely with Delivery leads and cross-functional teams, building foundational skills in project management, team coordination, and operational discipline.

You are detail-oriented, reliable, and proactive in supporting the team. You follow established processes, ask questions when things are unclear, and help ensure nothing slips through the cracks. Success in this role means consistently contributing to well-organized, predictable project execution.

WHAT YOU’LL DO:

This role supports delivery across a variety of tasks and projects, including:

• Project Support 
• Support the day-to-day execution of projects by maintaining task lists, timelines, and trackers
• Assist in keeping project management tools (e.g. Asana, Jira) accurate and up to date
• Track deliverables, dependencies, and milestones to ensure visibility and alignment
• Help document requirements, notes, and key project information
• Contribute to templates, documentation, and process consistency
• Team Coordination
• Identify and flag potential risks, blockers, or gaps in information to Delivery leads
• Track feedback cycles, approvals, and next steps
• Help ensure scope and requirements are clearly documented and understood
• Client Communication
• Asset review and delivery from internal systems to client systems
• Follow-up on feedback timelines and needs with clients 
• Compile feedback from clients and share with internal teams 
• Risk & Issue Management
• Monitor progress and identify risks early
• Escalate blockers with context and suggested solutions
• Track feedback cycles and approvals to keep work moving
• Help maintain scope clarity and prevent downstream surprises
• Financial  & Resourcing Support 
• Support project hygiene across tools (time tracking, status updates, documentation)
• Assist in tracking project progress against plan
• Help ensure resourcing and project data is accurate and up to date

WHAT YOU BRING:

• 1-2 years of experience in project coordination, production, or similar environments (internships included)
• Strong organizational skills and attention to detail
• Clear, concise communication skills
• Ability to manage multiple tasks and stay organized under direction
• Comfort working within established processes and tools
• Comfortable working on fast moving projects 
• Ability to work with a large breadth of stakeholders
• A proactive mindset; willing to ask questions and surface issues early
• Eagerness to learn how projects are delivered end-to-end 
• Experience in digital assets or social media assets is a plus 
• Previous experience in an agency environment preferred

SUCCESS AT THIS LEVEL MEANS: 

• Tasks, timelines, and documentation are consistently accurate and up to date
• Teams feel supported and organized in day-to-day execution
• Nothing gets lost: dependencies, follow-ups, and details are tracked and visible
• Risks and blockers are surfaced early
• Demonstrated growing confidence and reliability in supporting delivery

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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