Lodgify

Barcelona - Cataluña

Head of Design

ON-SITE MID
Posted 6 months ago

Quick Summary

Role Overview

As a Principal Product Designer, you will lead the design strategy for product experiences within the Customer Experience Group. You will drive the creation of thoughtful, end-to-end solutions rooted in customer needs, leveraging Design Thinking. This role involves influencing product direction, making high-impact decisions, and ensuring solutions are grounded in empathy, research, and business insight.

Key Responsibilities

  • Lead the design strategy for your Customer Experience area.
  • Drive a culture of problem-solving through ideation, prototyping, and iterative validation.
  • Work iteratively, test early, and adapt quickly with cross-functional partners.
  • Translate research insights into clear, user-focused problem statements.
  • Map and refine end-to-end user journeys to identify pain points and opportunities.
  • Generate innovative solutions through brainstorming, prototyping, and co-creation workshops.

Requirements Snapshot

  • Proven experience designing end-to-end experiences in complex product environments.
  • A passion for customer-centricity and turning research into impactful solutions.
  • Excellent collaboration skills within a customer-obsessed team.
  • Strong visual thinking, information architecture, UX, and interaction design skills.
  • Ability to translate research and business needs into clear, impactful design solutions.

Expected Impact

In this role, your work will directly improve how Lodgify delivers value to its customers. You will influence product direction and make high-impact decisions, ensuring every solution is grounded in empathy, research, and business insight. Your contributions will help create delightful and valuable product experiences.

This summary was generated from the original job posting (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

Who we are
 
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
 
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ The moment we're in

SaaS, as we know it, is being disrupted. We're not waiting to find out what happens; we're rebuilding Lodgify for an AI-native era. That means reimagining the core workflows tens of thousands of property managers rely on every day, not as a cosmetic refresh, but from the ground up.

We have a talented design team, and we're looking for a Principal Designer to lead the strategic layer between our product bets and the experience direction that should drive them. This role owns that layer.

⭐ How will you make an impact?

  • Own experience strategy. Translate product bets into a clear experience direction before they become roadmap items or tickets. Define what we're building and what we're saying no to.
  • Lead our AI transformation. Reimagine our product as AI-native. Not by adding AI widgets to existing screens, but by rethinking the mental models, workflows, and interaction patterns from the ground up.
  • Drive cross-product coherence. Be the connective tissue across domain teams so that the product feels like one experience, not five built in parallel.
  • Elevate the design team. Raise the bar by doing this. In crits, co-creation sessions, and how you approach problems.

⭐ What makes you a great fit?

  • 10+ years of experience designing complex, workflow-heavy B2B SaaS products at a principal or head of design level.
  • You think in systems. You see the business logic and technical decisions behind a broken workflow, and you know how to influence both.
  • Obsessed with value creation, not just craft. You want to understand the northstar metric, design the experiment, and watch the number move.
  • You challenge with care. You bring data and conviction to hard conversations with PMs and engineers, and you do it in a way that moves things forward, not sideways.
  • Genuinely excited about AI as a design material, with a clear-eyed view of where it adds value and where it creates noise.
  • You communicate design decisions in business terms. Stakeholders leave your presentations clear on what you're doing and why.

⭐ What does success look like?

  • You're plugged into product and engineering leadership at the strategy level, shaping direction before they're scoped, not reacting to them afterward.
  • The most complex, ambiguous initiatives have a clear design direction with your fingerprint on it.
  • The product feels coherent end-to-end for the first time, and customers notice.
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
 
What's in it for you?*

🏠 Remote Flexibility: The freedom to work from home any day that works for you.

🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August..

💊 Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.

😋 Meal Perk: €150/month allowance on your Alan card + 50% off Ametller Origen prepared dishes at the office.

💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for extra meal costs (up to €70/mo) and public transport (up to €136/mo).

🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.

🇪🇸 Language Learning: Free Spanish classes.

🤑 Referrals: Cash rewards for bringing in new talent. 

🌟 Social Life: Daily office breakfast and monthly team events

🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.

*Benefits offered may differ based on the type of contract that is issued

 

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉

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