Digital Experience Designer (toB)

Job Description

The Digital Experience Designer collaborates closely with Product Managers and cross-functional product teams to craft exceptional, cohesive digital experiences for internal users of the H&M Group. Operating with a focus on value creation, growth, and customer satisfaction, this role ensures impactful outcomes for both users and the production organization. The Digital Experience Designer drives the delivery of superior user experiences within product teams. 

Key Responsibilities 

Experience Design 

• Deliver comprehensive experience design solutions for internal user-facing products. 

• Lead the end-to-end digital design process, from discovery and conceptualization to implementation and validation. 

• Create user flows, wireframes, prototypes, and high-fidelity interfaces that align with business objectives and user needs. 

• Conduct user research to validate design decisions and continuously improve solutions through iterative feedback. 

• Collaborate with Product Managers to define long-term product visions based on user insights, business goals, KPIs, and technical feasibility. 

• Ensure all designs adhere to accessibility standards and champion user-centric principles across the organization. 

• Act as a design advocate, promoting the value of exceptional design to business stakeholders and facilitating design discussions to align business goals with user-centric solutions. 

Qualifications

• Portfolio: 3+ years of industry experience as a UX/UI Designer with a robust portfolio showcasing strong UX/UI design expertise, particularly in web-based applications. 

• Language: Fluent in English and Chinese, with excellent written and verbal communication skills. 

• UX Design Proficiency: Deep understanding of UX design processes, utilizing user insights and business objectives to craft innovative, user-centric solutions. 

• Tools: Advanced proficiency in Figma, the primary design tool utilized within the organization. 

• Cross-Functional Collaboration: Extensive experience working within multidisciplinary teams, with a natural ability to gather diverse perspectives and inputs from designers, researchers, product managers, developers, and business stakeholders. 

• Communication & Facilitation: Exceptional communication, presentation, and interpersonal skills, with the ability to clearly articulate design decisions and rationale. Adept at leading design workshops, facilitating innovation sprints, and fostering productive discussions among stakeholders. 

• Self-Driven & Accountable: Highly responsible, self-motivated, and capable of independently managing tasks and priorities to deliver high-quality outcomes. 

Additional Information

This is a full-time permanent position, starting as soon as possible according to the agreement. The role is an on-site position, based in our office in Shanghai, China. 

Apply by sending in your CV in English and your portfolio as soon as possible. Due to data policies, we only accept applications through the career page. 

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

 Learn more about H&M here. 

​WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

Enjoy perks like staff discount cards, flexible work arrangements, wellness benefits, and more. Here, you are encouraged to be yourself, experiment, and chart your own growth path. As you flourish, so do we, with opportunities to create tangible impacts and shape the future.   

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

​Take the next step in your career together with us. The journey starts here.​

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*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.