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KPN

Rotterdam

Interim proces designer

FULL TIME ON-SITE MID
Posted 1 day ago

Role Overview

As a Process Designer within the SME Ops department, you will be responsible for the end-to-end customer journey and experience. You will proactively contribute innovative ideas to improve processes and translate strategic plans into tangible actions.

Key Responsibilities

  • Propose innovative ideas to improve the customer journey process
  • Translate strategic plans into concrete operational actions
  • Assess ideas and changes for impact feasibility and risks
  • Facilitate the analysis and design during the concept phase
  • Convert customer insights into actionable journey plans
  • Collaborate with the team to optimize the overall customer experience

Requirements Snapshot

  • At least five years of experience in a similar role
  • Deep understanding of customer processes and journey mapping
  • Strong affinity with IT and the ability to bridge technical gaps
  • Excellent stakeholder management skills across various organizational levels
  • Proven ability to combine result-oriented work with innovative thinking

Expected Impact

You will play a crucial role in elevating the customer experience by optimizing the customer journey process. By bridging the gap between strategy and execution, you will ensure that innovative insights lead to structural improvements and a more seamless service for SME clients.

This summary was generated from the original job posting (AI-assisted, human-reviewed). For full details, visit the company's site.

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