Parloa is seeking an experienced Brand Designer to lead the visual identity across digital and physical touchpoints. Reporting to the Brand Design Lead, you will create high-impact assets and help set the standard for the brand's visual presence. The role emphasizes design excellence, cross-team collaboration, and the integration of AI-driven innovation.
Key Responsibilities
Develop creative assets for digital marketing and physical field events
Partner with marketing and product teams to align visual storytelling
Maintain and evolve the company visual identity system
Quality assure design outputs for polish and brand consistency
Direct external creative agencies to ensure high-quality delivery
Implement generative AI tools to scale creative production
Requirements Snapshot
Over six years of experience in graphic or brand design
Strong portfolio demonstrating craft across brand and digital campaigns
Proficiency in Figma and the Adobe Creative Cloud suite
Experience managing external agencies and hybrid design teams
Familiarity with AI-powered tools for image and video generation
Expected Impact
You will elevate Parloa's visual presence by ensuring every asset is visionary and emotionally resonant while maintaining strict brand fidelity. By championing an AI-first mindset, you will scale the brand's creative capabilities and help the company establish itself as an international leader in the Conversational AI space.
This summary was generated from the original job posting (AI-assisted, human-reviewed). For full details, visit the company's site.
YOUR MISSION:
Parloa is looking for an experienced Brand Designer to bring to life our brand’s visual identity across all touchpoints.
In this role, you will design high-impact brand assets to support digital marketing, field events, product marketing, high-stakes presentations, and more. You’ll join our in-house creative team, reporting directly to the Brand Design Lead to help set the standard for how Parloa shows up visually.
This role combines design excellence, team collaboration, and AI-driven innovation. You’ll work within Parloa’s brand design system to ensure every asset is not only consistent and precise but also visionary, guiding, and emotionally resonant.
IN THIS ROLE YOU WILL:
Participate in the creative development of assets across digital and physical channels.
Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling.
Set the visual bar, and ensure brand fidelity across all creative assets.
Help to evolve and maintain our visual identity system.
QA design outputs for polish, detail, and consistency.
Support briefing and directing external creative agencies, while ensuring external partners deliver work that integrates seamlessly with in-house standards.
Champion an AI-first design mindset: exploring and implementing generative image and video tools to scale creativity.
Help to manage design capacity, resource planning, and prioritization.
WHAT YOU BRING TO THE TABLE:
6+ years of experience in graphic/brand design (in-house, high-growth tech a plus).
A portfolio that demonstrates exceptional craft across brand, campaign, and digital, and has a deep understanding of how creative works in different marketing channels, i.e., events, social media, and displays
Proven ability to execute on asset creation.
Proficiency in design systems (typography, color, layout, iconography, grids, graphic devices).
Proficiency in Figma and Adobe CC suite
Experience with storyboarding and motion is a plus
Experience working with hybrid design teams (in-house + freelance) and directing agencies.
Familiarity with AI-powered creative tools for image and video generation — and curiosity to stay ahead of emerging capabilities.
Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment.
Fluent in English (native or bilingual proficiency)
WHAT'S IN IT FOR YOU?
Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
Flexible working hours, 28 vacation days and workation opportunities.
Access to a training and development budget for continuous professional growth.
Regular team events, game nights, and other social activities.
Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
Your recruiting process at Parloa:
Recruiter video call → Meeting your Manager → Challenge Task → Expert interviews → Bar Raiser Interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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