IT Support Engineer - Linux at Astranis

The role

This IT Support Engineer will maintain a seamless technology experience for the team, focusing on Linux-based systems. The role involves managing hardware, troubleshooting issues, and supporting various software solutions. You will collaborate with employees across departments to solve IT challenges and improve systems.

What you'll do

• Provide 1st, 2nd, and 3rd tier technical support for hardware, software, and network issues.
• Manage equipment setup, software configuration, and IT asset lifecycle, with an emphasis on Linux.
• Troubleshoot hardware, software, and network issues, particularly within Linux environments.
• Create and update IT documentation for Linux-focused workflows and system configurations.
• Perform system administration, including access permissions and updates, primarily for Linux.
• Conduct user training and education on IT best practices and Linux tools.

What you'll bring

• Minimum 2 years of experience in IT support or systems administration with substantial Linux expertise.
• In-depth knowledge of Linux system administration, including command-line proficiency.
• Hands-on experience with virtualization platforms such as VMware or KVM.
• Proficiency in remote desktop support tools and ticketing systems.
• Strong understanding of networking concepts like IP, DNS, and DHCP.

Your impact

This role offers the opportunity to significantly improve the organization's technology experience. The engineer will ensure smooth technology operations, solve IT challenges, and enhance systems by working closely with employees across all departments.