Coordinator Operations & User Experience - UAE National at Delivery Hero

The role

The Ops & CX Performance Coordinator develops a deep understanding of operational and customer experience performance. This role focuses on implementing repeatable monitoring processes and driving data-driven decision-making through strong analytical skills.

What you'll do

• Monitor and improve UAE performance metrics across Operations and CX.
• Provide preliminary insights and analyses to assist decision-making.
• Organize meetings and document minutes for the department.
• Coordinate projects and initiatives between local and regional teams.
• Identify performance gaps and raise flags to the team.
• Assist in implementing performance improvement plans for efficiency.

What you'll bring

• Bachelor degree in a relevant field.
• One to two years of experience in food or grocery tech.
• Proficiency in Google Suite tools like Sheets and Slides.
• Strong communication skills in English for presenting ideas.
• Experience in managing various types of stakeholders effectively.

Your impact

By establishing repeatable reporting processes and identifying performance gaps, the coordinator will drive continuous improvement across the UAE operations. Their analytical insights will enable more informed decision-making and better alignment between local and regional objectives.