Coordinator Operations & User Experience - UAE National at Delivery Hero

Job Description

WHAT’S ON YOUR PLATE?

As Ops & CX Performance Coordinator,  you will be responsible for developing a strong understanding of performance across operations and customer experience function, and to develop and implement a repeatable process for monitoring and reporting it.

The role will be focused on driving data driven decision making & delivering continuous improvement through strong analytical and interpersonal skills. You must have the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or escalate.

• Assist in monitoring and improving UAE performance metrics across Operations and CX .

• Provide preliminary insights and analyses to assist in decision-making processes.

• Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.

• Coordinate  projects and initiatives between local and regional team

• Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.

• Assist in implementing performance improvement plans to enhance overall efficiency.

Qualifications

WHAT DID WE ORDER?

• Bachelor's Degree in a relevant field.

• 1-2 years of experience in the food/grocery tech industry is highly preferred.

• Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc.

• Strong communication skills in English with the ability to effectively outline and present ideas.

• Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.

Additional Information