Deskpro Design Careers

Deskpro Careers Overview

Intro

Deskpro operates as a customer service software company, providing helpdesk and support ticket management solutions to businesses worldwide. The company develops cloud-based and on-premise customer support platforms that enable organizations to manage customer inquiries, track support requests, and maintain service level agreements. Deskpro serves clients across multiple industries, from small businesses to enterprise-level organizations requiring scalable customer service infrastructure.

Design at Deskpro

Design at Deskpro focuses on creating intuitive interfaces for customer service representatives and end-users navigating support workflows. The design function contributes to both the agent-facing dashboard experience and customer-facing support portals. Design teams collaborate closely with product management and engineering to optimize ticket routing interfaces, knowledge base layouts, and reporting dashboards. User experience research informs decisions around workflow efficiency and accessibility compliance. The design work spans product interface design, information architecture for complex data displays, and responsive design for mobile support scenarios.

Why Work at Deskpro?

• Product Impact: Design directly influences how customer service teams worldwide manage support operations and customer relationships
• Technical Depth: Work on complex interface challenges involving data visualization, workflow optimization, and multi-tenant platform design
• Global Reach: Contribute to software used by customer service teams across different industries and company sizes
• Platform Variety: Design for both cloud-based and on-premise deployment scenarios with varying technical constraints
• B2B Focus: Develop expertise in enterprise software design patterns and business user experience requirements

FAQ

Q: What type of design challenges does Deskpro present?
A: Designers work on complex data visualization, multi-step workflows, and interfaces that balance comprehensive functionality with ease of use for customer service professionals.

Q: Does Deskpro hire junior designers?
A: The company occasionally posts entry-level design positions, particularly when expanding product areas or during periods of platform development growth.

Q: What portfolio examples work well for Deskpro applications?
A: Strong candidates present case studies involving B2B software, dashboard design, or projects demonstrating how design improved operational efficiency for business users.

Explore the latest job openings at Deskpro below.