User Experience Researcher at SageBeans RPO

Senior UX Researcher – Consumer BankingLocation: Utrecht, NetherlandsJob Type: ContractWork Arrangement: HybridExperience: 5+ yearsLanguage: English required; Dutch is a plus

About the RoleWe are looking for a Senior UX Researcher to improve digital banking experiences through customer insights and evidence-based research. In this role, you will influence the mobile banking experience for millions of retail customers by translating user behaviour and research findings into meaningful improvements.You will combine strategic thinking with hands-on research, collaborating with designers, product managers, and multidisciplinary teams across Consumer Banking and Growth Acceleration. A key focus will be developing an engaging mobile banking experience for Generation Z.Key ResponsibilitiesPlan, organise, and conduct qualitative and quantitative user research using a range of research methods.Translate research findings into clear, actionable recommendations for design, product, and business decisions.Investigate topics such as financial well-being, privacy, sustainability, and mobile banking experiences.Contribute to research initiatives focused on AI-enabled banking, shared banking, and financial well-being.Advise design teams and business stakeholders on customer needs, knowledge gaps, and research priorities.Coordinate research activities across multiple workstreams while maintaining high research quality.Challenge assumptions constructively and determine when additional research is needed to support decision-making.Coach designers and product managers in research practices and help strengthen research maturity across the organisation.Collaborate with multidisciplinary teams to improve customer experiences and promote customer-focused decisions.Required Skills and ExperienceAt least 5 years of experience as a UX Researcher in a complex working environment.Proven experience independently leading large-scale, complex research initiatives.In-depth knowledge of qualitative and quantitative research methodologies.Experience managing and prioritising multiple research workstreams simultaneously.Strong stakeholder management and advisory skills, with the ability to challenge assumptions constructively.Ability to translate customer insights into actionable recommendations for design, product, and business challenges.Strong command of English.Preferred QualificationsProficiency in Dutch.Experience with usability testing, user interviews, surveys, statistical analysis, and data analysis.Familiarity with diary studies, field research, and experimental research methods.A pragmatic, proactive, and flexible approach to work.A strong interest in collaboration, inclusion, innovation, and continuous improvement.What You Will DoYou will join a collaborative design and research environment, working alongside designers, researchers, and product managers to improve digital banking experiences. Your research will help teams better understand customer behaviour, identify opportunities for innovation, and make informed decisions that deliver meaningful value to customers.You will have the opportunity to shape the next generation of mobile banking experiences, particularly for younger customers, while contributing to research excellence and continuous improvement across the organisation.