User Researcher

Job Description

At this level, you will be expected to:

• Support the planning and delivery of user research across digital projects, using a range of methods with guidance from senior researchers.
• Learn and apply the Government Digital Service (GDS) design principles and similar standards used in the UK public sector, with access to training and mentoring.
• Carry out user research activities such as interviews, usability testing, surveys, and desk research, under appropriate supervision.
• Help teams understand the diversity of users by supporting inclusive research practices, advocating for accessibility, and considering the needs of different user groups.
• Assist in analysing research data to identify patterns, user needs, and pain points.
• Present research findings in a clear and engaging way, tailored to different audiences.
• Build rapport with users and work collaboratively with product managers, designers, developers, and other team members.
• Develop an understanding of user-centred design and agile ways of working, and learn how to apply them in delivery teams.
• Show curiosity, empathy, and a willingness to learn and grow as a User Researcher.

This is a role designed to help you grow into a confident and independent User Researcher. You will be supported through:

• A dedicated training budget for formal courses  
• Structured mentoring and shadowing with experienced Senior User Researchers.

Opportunities to learn across a variety of project stage

Qualifications

• Around 1–2 years of experience in user research, social or acaemic research, or a related discipline with transferable skills.
• Some practical experience of conducting qualitative and/or quantitative methods (e.g. usability testing, interviews, surveys, desk research).
• Full right to work in the UK.
• Eligible for Security Clearance.
• Work to a Hybrid working model.

Additional Information

Benefits:

• Hybrid working model with some flexible working
• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email Meena at reasonableadjustments@netcompany.com for assistance.

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