Available Locations: Austin
About the Role
Cloudflare is seeking a highly autonomous and empathetic UX Content Strategy Intern to join our Product Content Experience (PCX) team. This is not a shadowing role—it is a launchpad designed for students ready to own their outcomes and drive a key part of our product experience.
You will be embedded within a team committed to excellence, partnering directly with design, engineering, and product managers to enhance the conversation between Cloudflare and our customers. Working as a UX content expert, you will lead research projects, enhance products, and drive content-focused improvements to our user-facing experiences. Your initiative and creativity are not just valued—they are rewarded with the trust to lead projects from initial concept through final implementation. This role offers you the unique chance to influence the user journey for millions and learn the mechanics of enterprise-level UX design and content strategy.
Responsibilities
- User Conversation Improvement: Work directly in our products to improve the clarity, consistency, and effectiveness of in-product copy, interface labels, error messages, and navigation.
- Research & Enhancement: Partner with senior strategists to design and lead content research projects to identify user pain points and inform product enhancements.
- Cross-Functional Collaboration: Collaborate with designers, engineers, and product managers to ensure user-facing experiences are intuitive and accurate.
- Strategic Alignment: Work with content strategy leads to ensure all in-product language aligns with the overall product voice and content style guides.
- Project Autonomy: Manage multiple simultaneous content projects, maintaining high quality and timely delivery while working independently.
Requirements
- Currently pursuing a degree in UX, Technical Communication, Journalism, English, Design, Engineering, Marketing, or a related field with a strong writing emphasis or technical communication.
- A writing or design sample portfolio demonstrating experience in clear, user-focused content creation (course work is acceptable).
- Exceptional written and verbal communication skills, with a proven ability to distill complex topics into simple, usable language.
- High degree of organization and strong collaboration skills, with a demonstrated willingness to ask clarifying questions and interview/talk to a variety of stakeholders (users, engineers, product managers).
- Proven proactive and responsible attitude with the willingness to partner in leading projects and owning outcomes from concept to completion.
- Demonstrated capacity for self-management, and a positive response to feedback as a tool for rapid growth.
Bonus Points
- Familiarity with marketing concepts, positioning, and how brand messaging translates into a product interface.
- Experience with user research methodologies (surveys, interviews) or basic data analysis/data science skills.
- Interest in and familiarity with AI tools and prompt engineering to explore efficiencies in content drafting or testing.
- Foundational understanding of code, web development, or experience with developer platforms.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
