Available Locations: Austin
About the Role
Cloudflare is seeking a highly analytical and technical UX Content Strategy Intern to join our Product Content Experience (PCX) team. This is a high-impact, autonomous role designed for a student ready to drive data-informed content decisions that directly improve the experience for millions of developers.
You will be embedded within the PCX team, partnering closely with technical writers, video producers, developers, and product managers to enhance our technical content ecosystem. This is a highly analytical role where you will utilize data to identify content gaps and drive major improvements across user-facing platforms (documentation, dashboards, and websites). You will learn to "vibe code" and embrace AI as a content partner to increase efficiency and support new, seamless user journeys. This opportunity provides the chance to step back, see the bigger picture of organizing complex technical content, and influence how developers learn and interact with our products.
Responsibilities
- Content Ecosystem Analysis: Analyze performance data to identify inefficiencies, gaps, and content needs across various technical platforms and user flows (documentation, API references, product dashboards).
- UX Content Improvement: Work alongside technical writers and UX strategists to implement content-driven improvements, focusing on clarity, consistency, and organization of technical information for diverse developer audiences.
- User Journey Mapping: Focus on seeing the "bigger picture" by mapping out complex developer journeys and proposing structural or content changes to streamline new user onboarding and feature adoption.
- Cross-Functional Collaboration: Serve as the content connection point between Developer Experience teams, Technical Writing, and Product teams to ensure all content is accurate, usable, and strategically placed.
- AI & Code Integration: Explore and implement the use of AI tools and technical content structures (e.g., "vibe coding" or YAML/Markdown organization) to improve content modularity and efficiency.
Requirements
- Currently pursuing a degree in a field requiring Journalism, Marketing, Technical Communication, Information Science, Computer Science, or UX/HCI.
- A portfolio of writing samples or case studies demonstrating the ability to structure and explain technical concepts clearly.
- Technical Comfortability: Demonstrated high comfort level with or a fierce eagerness to learn technical concepts, developer tools, and content platforms.
- UX "Chops": Foundational understanding of user experience principles and how content impacts the user journey.
- Strong organizational and collaborative skills, with the professionalism to work with technical experts and product leadership.
- Proven proactive and responsible attitude with the willingness to partner in leading projects and owning outcomes from concept to completion.
- Demonstrated capacity for self-management, and a positive response to feedback as a tool for rapid growth.
Bonus Points
- Experience or interest in coding, version control (Git), or actively editing/writing in platforms that require technical content structures (Markdown, YAML, etc.).
- Familiarity with content analytics, A/B testing, or using data visualization tools to drive content decisions.
- Practical experience leveraging generative AI and prompt engineering to improve content quality or team efficiency.
- Experience with design tools (Figma) and understanding how content works within component-based design systems.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
