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Spotify

London

Staff Product Designer - Agentic Experiences at Spotify

ON-SITE SENIOR
Posted 1 day ago
Spotify logo

Company snapshot

Spotify

Spotify is a digital music service that provides users with on-demand access to millions of songs, enabling them to discover, manage, and share music while ensuring fair compensation for artists.

Internet B2C Broadcasting Mobile
HQ
Stockholm, Stockholm County, Sweden
Team size
5K-10K
Founded
2006
LinkedIn Twitter Facebook AngelList

Quick Summary

Role Overview

This Staff Product Designer role at Spotify's Core Experience team focuses on shaping the future of conversational and AI-powered listener interactions. You will lead the design direction for the core chat experience, ensuring AI feels intuitive and trustworthy across various platforms and surfaces.

Key Responsibilities

  • Shape the experience strategy for Spotify's conversational agent across multiple teams
  • Lead end-to-end product design for the core chat experience from exploration to delivery
  • Define conversational interaction patterns including agent responses and user choices
  • Integrate conversational features into existing surfaces like Home and Now Playing
  • Design intuitive voice and text interactions for various listening contexts and devices
  • Create reusable interaction patterns and design guidance for other product teams

Requirements Snapshot

  • Experience leading product design and strategy for complex digital products
  • Background in designing conversational, voice, or AI-powered user experiences
  • Strong interaction and visual design skills across mobile and connected devices
  • Proficiency in hands-on prototyping using AI-enabled tools and emerging technologies
  • Ability to mentor other designers and build collaborative cross-functional relationships

Expected Impact

You will revolutionize how billions of users interact with Spotify by making AI-driven discovery and control feel effortless and personal. Your work will establish the foundational design patterns for conversational interfaces, directly influencing the evolution of the platform's core listening experience.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

We design Spotify’s consumer experience end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints, from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify.

Spotify's Core Experience (CoreX) team is shaping how listeners interact with Spotify through conversation, voice, and AI-powered experiences. We're building new ways for Premium subscribers to discover content, create playlists, control playback, and explore what they're listening to, using natural language.

We're looking for a Staff Product Designer to help shape the future of these experiences. You'll lead the design direction for our conversational agent while staying close to the craft, designing and prototyping experiences that make AI feel useful, intuitive, and trustworthy. Working with product, engineering, machine learning, and design partners, you'll help create experiences that bring listeners closer to the audio and creators they love.

What You'll Do

  • Shape the experience strategy for Spotify's conversational agent, partnering with product, engineering, and data teams to create a shared design direction across multiple teams.
  • Lead end-to-end product design for the core chat experience, from early exploration and prototyping through testing, refinement, and delivery.
  • Define how conversational interactions work across Spotify, including when the agent responds, asks questions, offers choices, or helps listeners take action.
  • Explore how conversation fits alongside familiar browsing and playback experiences across Home, Now Playing, and other key Spotify surfaces.
  • Design intuitive voice and text interactions that support different listening contexts, including hands-free experiences, headphones, connected devices, and in-car listening.
  • Create reusable interaction patterns and design guidance that help other teams bring conversational and AI-powered capabilities into their products.
  • Partner with research, data science, and conversation design teams to evaluate experiences, understand listener behavior, and improve the product through evidence and experimentation.
  • Build interactive prototypes to explore ideas, test assumptions, and make complex AI behaviors easier to understand and evaluate.
  • Support and mentor designers across the program, share knowledge, and help teams make thoughtful design decisions that balance user needs, technical possibilities, and business goals.

Who You Are

  • You have experience leading product design for complex digital products, shaping design strategy, and bringing multiple teams together around a shared direction.
  • You have worked on conversational, voice, or AI-powered experiences and understand how to design interactions that help people feel informed, confident, and in control.
  • You bring strong interaction and visual design skills, with the ability to create consistent experiences across mobile, voice, and connected devices.
  • You enjoy hands-on design and prototyping, using AI-enabled tools and emerging technologies to explore ideas, learn quickly, and communicate how an experience should work.
  • You can turn complex or ambiguous challenges into clear design opportunities, using research, experimentation, and thoughtful judgment to guide decisions.
  • You communicate ideas clearly, welcome different perspectives, and build collaborative relationships with designers, engineers, product partners, and senior stakeholders.
  • You enjoy supporting other designers, sharing what you learn, and contributing to a team culture built on curiosity, creativity, and inclusion.

Where You'll Be

  • We offer you the flexibility to work where you work best! For this role, you can be within the Europe region as long as we have a work location.
  •  This team operates within the BST and CET time zone for collaboration.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
 
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