Service Designer at Solvex Solutions

We are looking for an experienced Service Designer to support a major transformation within a complex transport and logistics environment. The role will focus on understanding the end-to-end co-worker experience, conducting user research, and creating a future-state service blueprint across multiple interconnected transport capabilities.

Contract Duration - 6 Months + extensionsContract Based Employment only, No B2B

Key ResponsibilitiesMap the end-to-end as-is transport journey across multiple tools and processes.Plan and conduct qualitative user research, including interviews and observations.Build and iterate journey maps and service blueprints.Facilitate co-creation workshops with product teams and business stakeholders.Identify gaps between current capabilities and future requirements.Translate research into actionable insights and design recommendations.Coordinate across multiple product domains to create a coherent end-to-end experience.

Key RequirementsStrong Service Design methodology expertise, particularly journey mapping and service blueprinting.Strong qualitative user research experience — planning, interviewing, observation, and synthesis.Excellent systems thinking across interconnected products, processes, and stakeholder groups.Proven workshop and stakeholder facilitation experience.Ability to independently drive service design methodology.Strong communication, storytelling, and leadership presentation skills.Experience with Miro and Figma.

Interested? Apply now