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Net2Source (N2S)

Amsterdam, North Holland

Service Designer at Net2Source (N2S)

MID
Posted about 10 hours ago
Net2Source (N2S) logo

Company snapshot

Net2Source (N2S)

Net2Source is a global staffing and workforce solutions company that offers tailored services for talent hiring, recruitment, and employee management. With a focus on consulting and IT services, they provide project consulting, application development,...

Human Resources Consulting & Professional Services B2B SAAS
HQ
Jersey City, New Jersey, United States
Team size
1K-5K
Founded
2007
LinkedIn

Quick Summary

Role Overview

This is a Service Designer role based in Amsterdam for a B2B contract with Net2Source Inc. The position involves planning research sessions and facilitating co-creation workshops to improve transport capabilities and product experiences.

Key Responsibilities

  • Plan and conduct research sessions including interviews and observations with co-workers
  • Facilitate co-creation workshops with product teams and stakeholders across transport capabilities
  • Build and iterate journey maps and service blueprints to visualize processes
  • Synthesize research findings into actionable insights and design recommendations
  • Collaborate with the Senior Product UX Designer to align service design with UI decisions
  • Coordinate across multiple product teams to ensure a coherent cross-capability experience

Requirements Snapshot

  • At least four years of experience in service design methodology and journey mapping
  • Strong qualitative user research skills including planning and synthesizing interviews
  • Ability to apply systems thinking across multiple interconnected product domains
  • Proficiency with design and collaboration tools such as Miro and Figma
  • Experience working in complex enterprise or B2B environments like logistics or supply chain

Expected Impact

The Service Designer will drive the alignment of service design outputs with product-level decisions to create a seamless user experience. By synthesizing research into actionable insights, the role will help leadership make informed decisions and ensure a coherent experience across various transport capabilities.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

About Us:- Net2Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East.

About the Role: Job Title – Service DesignerLocation – Amsterdam, NetherlandsMode of Work – Hybrid (2-3 Days Per Week)Type of Hiring – B2B ContractContract Duration – 6+ Months (Possible Extension)

Experience Required : 4+ Years

Day-to-day tasks:Planning and conducting research sessions (interviews, observations) with co-workers (SFO Specialists, planners, TSPs)Facilitating co-creation workshops with product teams and stakeholders across Transport capabilitiesBuilding and iterating journey maps and service blueprintsSynthesizing research findings into actionable insights and design recommendationsCollaborating with our Senior Product UX Designer on aligning service design outputs with product-level UI/interaction design decisionsDocumenting and presenting findings to product stakeholders and leadership at key milestonesCoordinating across multiple product teams to ensure a coherent cross-capability experience

Requirements:Desired knowledge, experience, competence, skills etc.Service design methodology: journey mapping, service blueprinting, stakeholder facilitationQualitative user research skills: planning, conducting, and synthesizing interviews and observationsSystems thinking ability to synthesize across multiple interconnected product domainsWorkshop facilitation: co-creation sessions with diverse stakeholder groups (technical and non-technical)Autonomous working style: able to drive methodology independently while collaborating with domain expertsExperience working in complex enterprise/B2B environments (logistics, supply chain, or similar domains is a plus)Proficiency with design and collaboration tools (Miro, Figma)Strong communication and storytelling skills to present research to leadership

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