Service designer at Linkedtalent

The role

The Municipality of Hilversum is seeking a team of two service designers to redesign the desk service concept for residents and entrepreneurs. This project is part of a larger initiative to create a future-proof service campus following the merger with Wijdemeren.

What you'll do

• Redesign the service concept for municipal desks across all domains.
• Conduct research into the needs and wishes of residents and employees.
• Analyze relevant data to inform service design decisions.
• Develop various scenarios to achieve a supported service delivery concept.
• Share knowledge and experience with stakeholders throughout the organization.
• Provide and manage an internship position for a service design student.

What you'll bring

• Minimum HBO Bachelor degree for both candidates.
• At least one year of service design experience in a government setting.
• Availability for at least 28 hours per week starting November 2026.
• Proven experience in conducting user research with residents and staff.
• Valid Waadi registration for the providing organization.

Your impact

The service designers will establish a robust and future-oriented service concept that serves as the foundation for the new service campus. By integrating the needs of 120,000 residents and 20,000 businesses, the project will ensure high-quality, accessible, and improved municipal services during and after the administrative merger.