This Service Designer role focuses on optimizing the end-to-end post-purchase experience within the Fulfilment Vertical, covering payments, shipping, and customer support. You will design the entire service ecosystem, including internal workflows and third-party logistics. A key responsibility is creating and maintaining comprehensive customer experience maps for both ideal and problematic scenarios.
This role will significantly improve the post-purchase experience by creating clear customer journey maps and service blueprints, fostering alignment across teams. The Service Designer will identify and resolve friction points, balancing customer trust with operational efficiency. Ultimately, this will lead to cohesive, consistent, and customer-centric experiences that drive positive business outcomes.
This summary was generated from the original job posting (AI-assisted, human-reviewed). For full details, visit the company's site.
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Important: This summary was generated from the original job posting (AI-assisted, human-reviewed). For complete details, terms, and application instructions, always visit the company's official website.
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