Senior Product Designer

About ITRS

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

As a Senior Product Designer / UX Designer, you will lead the end-to-end user experience for the ITRS observability platform, with a focus on delivering enterprise-grade solutions for large, multi-site clients who require a unified, “single pane of glass” experience. This includes analytics dashboards, real-time alerting, Open Telemetry-driven insights, agentic AI interactions, and consolidated operational views that span distributed environments.

This role offers a permanent, full time contract reporting to our Group Product Manager. You will work from our New York office or London HQ on a hybrid-work schedule, paying a salary range of $115,000 - $140,000 per annum (in NY).

As Senior Product Designer, you will:

• Lead user research, usability testing, and workflow discovery across dashboards, alerting, diagnostics, and AI-driven insights.
• Design data-rich, scalable interfaces optimized for complex multi-environment deployments.
• Create visualizations and workflows that unify metrics, logs, traces, and topology into a consolidated enterprise view.
• Improve real-time alerting UX to support enterprise triage, cross-site incident correlation, and rapid response.
• Develop interaction models for agentic AI within an enterprise operations context.
• Deliver wireframes, prototypes, and final designs aligned with cross-product coherence and enterprise-grade expectations.
• Partner with PM and engineering to ensure quality implementation across distributed product squads.
• Enhance accessibility, clarity, and workflow efficiency across all observability initiatives.