Five9

Bengaluru

Senior Product Designer

FULL TIME ON-SITE SENIOR

Posted 13 days ago

Quick Summary

Role Overview

Five9 is seeking a Senior Product Designer to shape the user experience of cloud contact center software. You will lead forward-looking initiatives like AI-generated insights while advocating for agent and administrator personas.

Key Responsibilities

Lead the design of new features from initial concept to final launch
Collaborate with product managers and engineers to define technical requirements
Create high-fidelity mockups and prototypes to communicate design ideas
Maintain and contribute to the internal design system for consistency
Mentor junior designers to foster a culture of design excellence
Conduct user research and usability testing to iterate on designs

Requirements Snapshot

At least five years of professional experience in product design
Strong portfolio showcasing work on complex and data-rich applications
Proficiency in design tools including Figma, Sketch, and Adobe Suite
Experience using AI tools to enhance and accelerate design workflows
Deep understanding of both web and mobile design principles

Expected Impact

You will play a critical role in transforming the customer experience by integrating AI-generated insights into intuitive product interfaces. Your work will empower agents and administrators with powerful tools that are both feature-rich and a joy to use.

This summary was generated from the original job posting (AI-assisted, human-reviewed).
For full details, see the description below.

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

About Five9

Five9 is a leading provider of cloud contact center software, and we're looking for a Senior Product Designer to join our innovative and collaborative team.

Role Overview

In this role, you will be instrumental in shaping the user experience of our products, ensuring they are not only powerful and feature-rich but also intuitive and a joy to use. You will be heavily involved in forward-looking initiatives, specifically working on projects like AI-generated insights and suggestions. You will be a key advocate for our users, particularly our Agent, Supervisor, and Admin personas.

Key Responsibilities

User-Centered Design: Lead the design of new features and improvements from concept to launch, ensuring a deep understanding of user needs and advocating for them throughout the design process
Cross-Functional Collaboration: Partner closely with product managers, engineers, and other stakeholders to define product requirements and translate them into elegant and effective design solutions
Prototyping and Testing: Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and iterate on them based on user feedback and testing
Design System Contribution: Contribute to and help maintain our design system, ensuring consistency and quality across all our products
Mentorship: Mentor and guide other designers, helping to foster a culture of design excellence and continuous improvement

Qualifications & Skills

Experience

5+ years of experience in product design, with a strong portfolio showcasing your work on complex, data-rich applications

Technical Skills

Proficiency in design and prototyping tools such as Figma, Sketch, and Adobe Creative Suite
Experience leveraging AI tools such as Claude Code and Claude Design to accelerate and enhance the design workflow
A strong understanding of web and mobile design principles
Experience with user research and usability testing

Soft Skills

Excellent communication and collaboration skills, with the ability to articulate design decisions and build consensus
A proactive and self-motivated approach, with the ability to work independently and as part of a team
A passion for user advocacy and a deep sense of empathy for the user

Preferred Skills

Ability to translate designs into functional deliverables through coded prototypes

What We Offer

A collaborative and inclusive work environment where your voice is heard and your contributions are valued
The opportunity to work on a leading cloud-based product and make a real impact on the customer experience
Competitive salary and benefits, including a bonus scheme, Five9 shares, and comprehensive health insurance
Opportunities for professional growth and development

If you are a passionate and talented designer who is excited about the opportunity to shape the future of customer experience, we encourage you to apply.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

View Original Job Post