Job Description
The Customer Acquisition team within the Send team is tackling one of Wise's most critical challenges: helping new users complete their first international transfer. Too many people drop off before they succeed—a huge opportunity to remove friction and help millions move money more easily.
How you'll contribute
Understand our customers deeply. Build empathy for first-time users navigating cross-border transfers.
Own complex, ambiguous problems. Work across the acquisition funnel—entry points, recipient creation, funding, and first transfer completion.
Think creatively and divergently. Drive improvements that increase clarity, convenience, trust, and joy.
Leverage AI. Explore assistive and co-pilot experiences that guide first-time users through unfamiliar processes.
Experiment rapidly. Prototype and validate ideas with real user behaviour before committing to full builds.
Collaborate closely. Work with your PM, EM, Engineers, and Content Designer to ship impactful work.
Raise the bar. Set high standards for design quality and help grow the craft within the Send Experience Group.
This role will give you the opportunity to
Ship work you're proud of that directly impacts Wise's growth
Own your impact. Choose what to work on and define how success is measured.
Elevate product quality. Define what 'good' looks like and help your team deliver it.
Be part of positive change. We're fixing a broken system and putting people in control of their money.
About you
Strong portfolio. Well-crafted, impactful work that solves real problems for real people.
Conversion experience. You've worked on onboarding, funnels, or activation challenges.
AI fluency. You use AI in your workflows and are excited to explore AI-assisted user experiences.
Craft and systems thinking. Strong visual and interaction design skills, with experience using design systems at scale.
Evidence-based and collaborative. You design in the open, articulate decisions clearly, and bring others on the journey.
Attributes we value
Exceptional execution. Ability to drive high-quality experiences from concept to launch.
Strategic strength. You connect your work to business outcomes.
High judgement. Sound decision-making in complex, ambiguous situations.
Adaptability. Comfortable navigating uncertainty while guiding teams toward clarity.
Communication excellence. Clear, effective communication up, down, and across the organisation.
Influence. You elevate team standards and bring others along.
Qualifications
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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