Senior Product Designer at Brookwood Recruitment Ltd

Are you a visionary design leader passionate about creating impactful digital experiences that foster loyalty and long-term customer relationships? We're seeking a highly skilled Principal Product Designer to shape the future of customer engagement, membership programs, and lifecycle experiences across our dynamic platform. This is a unique opportunity to influence product strategy at a strategic level, collaborating closely with cross-functional teams to drive meaningful business growth and enhance user satisfaction.

In this pivotal role, you will define and execute a comprehensive design vision, translating complex behavioral, technical, and commercial requirements into seamless, motivating user journeys. Your expertise will guide multi-disciplinary teams in developing scalable systems, innovative features, and cohesive experience architectures that elevate our platform’s engagement and retention capabilities. If you're adept at thinking systematically, championing user-centric design, and delivering measurable impact, this role offers you an exciting canvas to leave a lasting legacy.

What You'll Bring:

Deep expertise in customer engagement, loyalty, retention mechanics, and subscription or membership models at scaleExtensive experience demonstrating strategic design leadership through a compelling portfolioProven impact working as a Principal or Staff Product Designer, influencing cross-organizational product strategiesStrong systems thinking skills for designing interconnected user journeys across complex digital ecosystemsProficiency with experimentation frameworks, A/B testing, personalization strategies, and lifecycle metricsStrong interaction design, prototyping skills, and an eye for micro-interactions and polished customer touchpointsExceptional storytelling and stakeholder management skills, able to articulate design rationale effectively to senior leadershipExpertise in modern design workflows, including leveraging emerging AI-assisted tools to accelerate discovery and deliveryNice-to-Have Skills:

Experience designing end-to-end journeys across web and native mobile platformsKnowledge of modern tools and workflows that support scalable information architecture and design systemsFamiliarity with modern AI workflows to enhance design exploration and productionPreferred Education and Experience:

A degree in Design, Human-Computer Interaction, or a related fieldA track record of delivering large-scale digital products that drive user and business growthSeveral years of experience influencing product strategy in a senior IC capacity without direct authorityOther Requirements:

Ability to work collaboratively across diverse teams, including Product, Engineering, Data, and Business stakeholdersWillingness to contribute to a six-month initial assignment, with potential for extensionCommitment to diversity, equity, and inclusion in all aspects of work and collaborationIf you are ready to lead transformative design initiatives that make a tangible difference, we encourage you to apply now. Bring your strategic vision, innovative mindset, and passion for exceptional user experiences to this exciting opportunity!