Senior User Experience Designer

UX Designer – Omnichannel Experience

We are currently supporting a leading international organisation in the search for an experienced UX Designer to join a team focused on creating seamless omnichannel customer experiences.

This team is responsible for designing and optimising end-to-end customer and employee journeys across both digital and physical touchpoints. The goal is to create intuitive, connected experiences that improve decision-making, enhance customer engagement, and enable scalable business growth.

This is an opportunity to work on complex, high-impact initiatives where digital products and physical environments come together. You'll collaborate with multidisciplinary teams to shape experiences from concept through to delivery.

What You'll Be Doing:Design end-to-end customer and employee journeys across digital and physical channels.Create user flows, wireframes, prototypes and service design artefacts.Develop concepts that seamlessly connect online experiences with real-world interactions.Work within and contribute to established design systems.Partner closely with Product Managers, Engineers and other stakeholders to deliver user-centred solutions.Solve complex design challenges while maintaining a strong focus on usability, accessibility and business value.

We're looking for someone with proven experience in:UX DesignConcept developmentInteractive prototypingService DesignWorking with enterprise design systemsDesigning within complex product ecosystemsCollaborating in cross-functional Agile teamsWorking closely alongside software engineers throughout the product lifecycleA strong portfolio showcasing your design process and delivered work is essential.

Your work will focus on improving omnichannel shopping experiences by:Helping customers discover the full product offering, regardless of physical location.Designing seamless browsing, purchasing and fulfilment journeys across digital and in-person touchpoints.Creating intuitive tools and experiences that enable front-line employees to better support customers.

Contract Details:Amsterdam (Hybrid) - 1/2 days per week onsiteInterim payroll contract (no freelance/ZZP)6 Month (intention to extend)€5000 per month net salary / €95k grossUp to 25 days paid annual leavePension contribution and business expenses included

If you're passionate about designing exceptional omnichannel experiences and enjoy solving complex customer problems within a collaborative product environment, we'd love to hear from you.