DesignJobs.World Logo

Five9

San Francisco

Senior Learning Experience Designer at Five9

SENIOR
Posted 2 days ago
$58,100 - $162,500
Five9 logo

Company snapshot

Five9

Five9 is a top cloud software provider for contact centers, offering solutions for customer service, sales, and marketing functions. Their platform optimizes customer interactions across channels, enhancing productivity and delivering exceptional exper...

Publishing Technology B2B Information Technology & Services
HQ
San Ramon, California, United States
Team size
1K-5K
Founded
2001
LinkedIn Twitter Facebook AngelList

Quick Summary

Role Overview

The Senior Learning Experience Designer joins the Revenue Enablement team to create impactful learning solutions for global sales professionals. This role involves partnering with business leaders to design, develop, and evaluate programs that drive measurable business results and improve sales performance.

Key Responsibilities

  • Design and develop engaging learning solutions and performance support tools for global sales audiences
  • Conduct comprehensive learning needs analyses to translate business requirements into effective training strategies
  • Lead the full instructional design lifecycle from initial analysis through implementation and evaluation
  • Serve as an internal consultant to identify performance gaps and recommend appropriate solutions
  • Develop measurement plans to assess the effectiveness and business impact of learning initiatives
  • Collaborate with cross-functional stakeholders and subject matter experts to deliver high-quality programs

Requirements Snapshot

  • Bachelor degree in Instructional Design or a related field with seven to ten years of experience
  • Expertise in instructional design methodologies like ADDIE and adult learning principles
  • Proficiency with authoring tools such as Articulate 360, Camtasia, and Adobe Creative Cloud
  • Proven experience designing learning solutions for global revenue-generating or sales organizations
  • Strong project management skills with the ability to manage multiple initiatives in fast-paced environments

Expected Impact

The successful candidate will move the needle on real business outcomes by delivering high-quality learning programs that enhance the capabilities of the sales force. By aligning learning strategies with business objectives and measuring effectiveness, this role ensures that enablement initiatives lead to improved performance and revenue growth.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Compensation

$58,100 - $162,500

Job Description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is looking for a Senior Learning Experience Designer to join the Revenue Enablement team and design learning experiences that help sales professionals build capability, improve performance, and drive business results.

This role partners with business leaders, subject matter experts, and learning professionals across the globe to build solutions that support sales enablement initiatives, from needs analysis through evaluation. The right candidate brings instructional design expertise, creativity, and project management discipline to deliver learning programs that move the needle on real business outcomes; not just completion counts.

Key Responsibilities

Learning Design and Development

  • Design and develop engaging learning solutions, performance support tools, and sales enablement programs for global audiences.
  • Apply instructional design methodologies, adult learning principles, and performance consulting practices to create impactful learning experiences.
  • Lead projects through the full development lifecycle, from analysis and design through storyboarding, development, implementation, and evaluation.

Needs Analysis and Performance Consulting

  • Conduct learning needs analyses and translate business requirements into effective learning strategies.
  • Serve as an internal consultant by identifying performance gaps and recommending learning and non-learning solutions.

Measurement and Continuous Improvement

  • Develop measurement and evaluation plans that assess learning effectiveness and business impact.
  • Research and incorporate emerging learning technologies, trends, and best practices into program designs.

Cross Functional Partnership and Project Delivery

  • Collaborate with business leaders, subject matter experts, program managers, and fellow learning professionals to build high-quality solutions.
  • Use project management skills to deliver learning initiatives on time and aligned with business objectives.
  • Support a collaborative global team environment that promotes innovation, knowledge sharing, and continuous improvement.
  • Lead complex, high-visibility learning initiatives and influence senior stakeholders, from defining the learning strategy through implementation, adoption, and continuous improvement.

Candidate Requirements and Experience

  • Bachelor's degree in Instructional Design, Educational Technology, Education, Business, Social Sciences, or a related field is required. An advanced degree (M.A. or M.S.) in Instructional Design, Educational Technology, or a related field is a plus.
  • 7–10 years of experience designing and developing learning solutions, ideally including experience with global sales or revenue-generating audiences, is required.
  • Demonstrated knowledge of instructional design methodologies, including ADDIE and adult learning principles, is required.
  • Strong written, verbal, and presentation communication skills are required.
  • Ability to manage multiple projects simultaneously in a fast-paced environment is required.
  • Experience collaborating with business stakeholders and cross-functional teams is required.
  • Strong problem-solving skills and a customer-focused mindset are required.
  • Proficiency with modern authoring, multimedia, and digital learning platforms, such as Articulate 360, Camtasia, and Adobe Creative Cloud, is required. Experience administering or developing learning within Docebo is a plus.
  • Experience supporting revenue-generating organizations is highly recommended.
  • Knowledge of evaluation methodologies, required. Experience on the Kirkpatrick Model is preferred.
  • Experience designing learning solutions for global audiences is required.
  • Experience measuring business impact and learning effectiveness is required.
  • Sales enablement or sales training experience is highly recommended.
  • Experience using generative AI and emerging technologies to accelerate development, personalize learning, and improve performance support is highly recommended.
  • Experience applying accessibility standards and inclusive design practices, including WCAG, to digital learning solutions is highly recommended.

 

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$58,100—$162,500 USD

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$58,100—$162,500 USD

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our Dallas office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

 

The US base salary range for this role is below.
$58,100—$162,500 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

View Original Job Post

Similar roles you might like

Check My Fit

No credit card required