Job Description
How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? How do you collaborate in a human-centred way to ship work you’re truly proud of?
These are just a few of the challenges a Senior Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.
What you’ll be doing:
You’ll be working with the cross-functional teams that make up Grow — a squad that’s rethinking how people can earn a return on all of their money, no matter the currency, goal or risk appetite.
In this role, you’ll focus on helping Wise customers earn a return on their money in all the currencies they use. It might be on their current account, the money they’re saving for a holiday, or a long-term goal. You’ll invest time in deeply understanding our customers and their needs, so that you can design and deliver experiences that make complex processes like choosing an investment product, understanding gains or paying tax easy and effortless.
You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.
Here’s how you’ll contribute:
Get to know our customers, building empathy and a deep understanding of their needs
Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad
Champion the Wise brand and its carefully considered implementation
Work with designers from other squads to build a single, seamless experience for customers
This role will give you the opportunity to:
Deliver impact and ship work you’re proud of
Own content projects from end-to-end
Elevate content quality — defining what good looks like in the squad, then helping deliver it
Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money
About you:
Accomplished Senior Content Designer with experience shipping world-class consumer products
Hands-on experience delivering creative and product content in fast paced, engineering-led environments
Strong collaboration skills and experience working in cross-functional teams
You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment
Familiarity with design processes and experience validating how content solves real customer problems
Exceptional content craft and a desire for quality
Willingness to give and receive constructive feedback
Heads up, this probably isn’t for you if:
Your experience is mostly in marketing content, advertising, copywriting, journalism or social media — and you have no hands-on experience of content design or working in UX
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.
Qualifications
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
