Senior Product Designer at Duffel

The role

As a Senior Product Designer at Duffel, you will lead the end-to-end design of AI-driven support products to simplify travel disruptions. You will shape experiences for both B2B travel businesses and B2C travelers while elevating design standards across the company.

What you'll do

• Own end-to-end design for AI support products from discovery to shipping
• Conduct discovery with customers and travelers to define prioritized requirements
• Set and uphold high standards for design craft and accessibility
• Partner with product managers and engineers to deliver and iterate on designs
• Design interaction patterns for AI behavior and human-to-AI handovers
• Communicate design rationale and influence product strategy through evidence-based decisions

What you'll bring

• Over five years of experience designing complex digital products
• Strong expertise in interaction, visual, and systems design
• Proven ability to manage conflicting needs from multiple stakeholder groups
• Experience designing AI, conversational, or customer support products
• Collaborative approach with experience prototyping in code or AI tools

Your impact

You will transform how travelers experience disruptions by creating a seamless AI-driven support system that balances automation with human trust. Your work will improve the product for B2B partners and end consumers while raising the bar for design excellence across the organization.