Senior Product Designer, AI Platform at Gladly

The role

You will own product design for the Agent Harness, the core platform where teams build, test, and improve Gladly AI agents. This generalist role focuses on creating tools that help AI handle conversations autonomously while providing customers with robust configuration and reporting capabilities.

What you'll do

• Design end-to-end flows and interaction models for AI agent configuration tools
• Manage the shared design library to maintain high quality across all teams
• Translate ambiguous product areas into concrete design solutions and buildable features
• Review and elevate the quality of UI generated by engineers and AI tools
• Develop rapid prototypes using AI-assisted tools to validate ideas with users
• Contribute to the evolution of design rituals and craft standards within the organization

What you'll bring

• Portfolio showcasing complex workflow tools and AI-native product surfaces
• Proficiency in AI-assisted prototyping and modern design tooling
• Experience designing for probabilistic systems where trust and steering are critical
• Ability to provide actionable feedback on UI built by non-designers
• Proven senior-level judgment with the ability to work autonomously on multiple areas

Your impact

By owning the Agent Harness design, you will directly improve how brands resolve customer issues and generate revenue through AI. Your work will ensure that Gladly’s AI-driven experiences remain personal and scalable, while your leadership in design systems will raise the quality bar for the entire product platform.