About Darkroom
Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Matter, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.
About the Role
We are looking for an experienced and talented Associate Director of Creative to join our team.
The Associate Director of Creative is a player/coach designer who will work as a manager of a pod of Designers, as well as delivering your own AI-powered Creative Direction, Marketing Design, and UI/UX Design engagements at high bar of client services and visual quality. You bring expertise in integrating AI tools like ChatGPT, Perplexity, and Midjourney into your workflows to drive efficiency. You thrive on finding new ways to use AI to break barriers and being on the cutting edge of this paradigm shift.
In this role, you’ll report to the Director of Creative. You’ll use your strong design background to be an advocate for our design processes and philosophy, and supervise a small cohort of Designers by providing feedback on their work to develop their skillsets across paid ads, emails, landing pages, and e-commerce web design. Your main focus in the first 60 days will be helping the creative team integrate ChatGPT and AI into their work to discover and implement efficiencies. You’ll bring your expertise in AI workflows to help build processes and trainings with the Director of Creative. You’ll also be responsible for owning Creative Direction engagements that impact paid marketing and organic channels for e-commerce clients.
We’re looking for a candidate with deep experience in using AI to power their work at a commercial level, and who can apply this experience to the direction and development of junior designers. A strong candidate has a best-in-class visual eye, attention-to-detail, and client services acumen.
This is a fully remote role operating in the EST Time Zone and all business is conducted 100% in English. Open to candidates in the following locations: Brazil, Mexico, Portugal, and Spain.
Management Responsibilities:
Manage a team of designers, starting with 1-2 direct reports and expanding as the team grows. Provide support in strategy, project management, design feedback, performance evaluation, and handling escalations.
Conduct weekly 1:1s with direct reports to assess client health, offer feedback, and oversee career development.
Ensure high-quality work output from direct reports, focusing on visual craft, UX expertise, and meeting deadlines.
Collaborate with cross-functional teams, including marketers, strategists, developers, and clients, to develop project plans, understand business objectives, and address client issues.
Refine internal processes for client work in coordination with the Director of Creative. Provide training and feedback to enhance the skills of the design team.
Senior Individual Contributor Responsibilities:
Be a champion for AI-powered work, holding trainings on best practices for the team and building efficient workflows for the team in partnership with the Director of Creative.
Lead Creative Direction engagements focused on transforming paid or organic marketing channels through deliverables like content calendars, creative briefs, and strategic proposals.
Lead 1-2 UI/UX engagements as capacity allows, focusing on creating branded e-commerce websites. Emphasize branded UI, conversion-focused UX, and clarity in design approaches.
Present design and creative direction work to clients, explaining choices based on effective reasoning and UX principles.
Manage design projects independently from discovery to hand-off, adhering to timelines and collaborating with developers to ensure feasibility.
Develop component systems and maintain design guidelines for consistency.
You Should Apply if this Sounds Like You:
3-6+ years of senior-level design experience, with at least 1 year of people management experience preferred. Must have experience in creative direction, marketing design, or responsive web design.
Digital portfolio showcasing web design, marketing design, and branding skills, including color theory, hierarchy, composition, and typography.
Self-motivated, proactive, and detail-oriented with a strong sense of ownership.
Experience working with AI tools and producing client-ready assets powered by AI outputs is required.
Experience collaborating with developers and documenting designs for development hand-off.
Comfortable with client-facing responsibilities in English, including leading discovery calls and resolving client feedback.
Capable of providing constructive internal feedback and guiding direct reports to improve their work.
Ability to tackle ambiguous problems, understand business challenges, design solutions, and execute them effectively.
Proficiency in Figma, including features like Auto Layout, Components, and Variants, is essential.
Experience with Adobe Creative Suite (Photoshop, Illustrator) is required.
Working at Darkroom
Darkroom is not a typical agency. We are looking for A players that want to build something great. There is no room in our organization for mediocrity and candidates that are not at the top of their game do not last. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics. If you want to build and win alongside some of the smartest people in the business, you’ll thrive here.
Location, location, (or no) location: Remote-first culture with a strong community base. While many roles remain fully remote, employees hired to work from our New York or Lisbon HQs (opening early 2026) are expected to adopt a hybrid working model, including weekly in-office appearances. Hub locations also include the Bay Area, Philly, São Paulo, and Barcelona.
Parental Leave: flexible parental leave benefits to support new parents during this important transition, ensuring time to bond with their families while maintaining work-life balance.
Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.
Equal Opportunity Statement
Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements
