Creative Account Manager - NYC at WITHIN

Role Overview

WITHIN is seeking a Creative Account Manager in New York to lead day-to-day operations for a portfolio of consumer brand clients. The role focuses on delivering high-quality creative work on time and within scope while leveraging AI to drive efficiency and account growth.

Key Responsibilities

• Manage day-to-day client communications and relationships for all assigned accounts
• Oversee end-to-end creative rounds including briefing and delivery across various formats
• Monitor contract scopes and turnaround commitments to identify and price overages
• Analyze creative performance with media teams to propose new testing strategies
• Identify growth opportunities within existing accounts to expand the scope of work
• Utilize AI tools daily for tasks such as briefing and meeting recaps

Requirements Snapshot

• Three to five years of account management experience within a creative agency or brand
• Proven experience working with consumer brands in DTC retail or ecommerce sectors
• History of shipping paid social and digital creative for platforms like Meta and TikTok
• Demonstrated ability to manage client relationships directly rather than in a support capacity
• Current proficiency in using AI tools to enhance professional workflows

Expected Impact

The Creative Account Manager will ensure that client accounts remain profitable and grow by delivering high-performing creative assets that align with business objectives. By integrating AI and performance data, the role will bridge the gap between creative output and media results, fostering long-term trust and partnership with iconic consumer brands.